Experienced working professional with expertise as a Quality Analyst, E-Commerce/Sales Virtual Assistant, QA Lead, and Technical Support Specialist.
Currently working as a Senior Quality Analyst, focusing on static and rich media display ads as well as YouTube video ads. I use platforms such as DoubleClick Studio and LambdaTest for browser and device testing.
Previously worked as an E-Commerce/Sales Virtual Assistant, managing social media accounts and e-commerce stores (Shopee, TikTok, and
Prior to that, I worked as a QA Lead and QA Analyst, performing manual QA testing across cross-browser and multi-device environments using tools such as BrowserStack, LambdaTest, and real devices. I conducted thorough checks on visual content, link redirections, responsiveness, correct asset usage, and accessibility compliance (WCAG), ensuring high-quality deliverables.
Earlier in my career, I gained experience as a Technical Support Specialist, providing non-voice support via chat and
I am skilled at multitasking across QA, technical support, and administrative roles, with strong attention to detail, organization, and process improvement—making me a versatile asset in remote and e-commerce environments.
Experience: 1 - 2 years
Delivers accurate non-voice customer support via chat, handling inquiries and resolving issues efficiently.
Experience: 1 - 2 years
Provides non-voice support via chat and email for YouTube Channels, troubleshooting channel-related issues efficiently.
Experience: 10+ years
Performs functional, regression, UAT, cross-browser, and device testing. Detects defects and validates ad/web application behavior.
Experience: 5 - 10 years
Prioritizes tasks, manages task workflows, and tracks bugs using Jira, ensuring deadlines and project milestones are met efficiently.
Experience: 1 - 2 years
Provides professional customer support via email, ensuring proper documentation and timely responses.
Experience: 10+ years
Documentation, reports, and internal knowledge sharing.
Experience: Less than 6 months
Task tracking, knowledge base, and documentation.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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