Melissa

Freelance Operations & Customer Service Specialist | Project Manager | Dispatch

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Overview

Looking for full-time work (7 hours/day)

at $5.82/hour ($980.00/month)

Bachelors degree

Last Active

June 26th, 2026 (2 days ago)

Member Since

May 28th, 2020

Profile Description

I am a results-driven operations and customer service professional with more than 15 years of experience in the BPO, customer support, logistics, and project management industries.

Throughout my career, I have successfully managed customer service teams, trained and developed employees, coordinated dispatch and freight operations, handled site access management, and supported business operations in fast-paced environments. My experience spans leadership, workforce coordination, customer experience, process improvement, and project execution.

As a freelancer, I help businesses improve customer satisfaction, streamline operations, manage projects, coordinate logistics, and support remote teams. I am known for strong communication skills, attention to detail, problem-solving abilities, and a commitment to delivering excellent results.

Core Competencies:
• Customer Service & Customer Success
• Project Management & Coordination
• Freight & Dispatch Operations
• Site Access & Logistics Coordination
• Team Leadership & Performance Management
• Employee Training & Development
• Process Improvement
• Client Communication & Relationship Management
• Remote Team Support
• BPO Operations Management

I am always open to opportunities involving customer support leadership, operations management, project coordination, logistics support, dispatch operations, and team development.