Ecommerce VA | Shopify Operations | Email & Customer Support | Facebook Ads

Experienced in using Facebook Ads Manager to upload, set up, and launch ad campaigns. Skilled in creating campaigns, ad sets, and ads, including audience targeting, budget allocation, and scheduling. Knowledgeable in uploading creatives, writing basic ad copy, and ensuring everything is properly set before launch. Detail-oriented in monitoring campaign status, checking for errors, and making sure ads run smoothly to support business goals.

Customer Support Specialist with hands-on experience in eCommerce, particularly using Shopify. Skilled in handling customer inquiries through email and chat, resolving order issues, tracking shipments, processing refunds, and managing returns. Experienced in navigating the Shopify dashboard to update orders, fulfill purchases, and maintain accurate product and customer information. Known for providing clear, timely communication and creating a smooth, positive experience for customers while supporting overall store operations.

Experienced in product listing and management within Shopify stores. Skilled in uploading products, writing clear and compelling descriptions, organizing collections, and setting up variants such as size, color, and pricing. Knowledgeable in optimizing product titles and images to improve visibility and conversions. Detail-oriented in ensuring accurate information, proper categorization, and a clean, user-friendly storefront that enhances the overall shopping experience.

Experienced in email-based customer support, handling inquiries with professionalism, clarity, and a friendly tone. Skilled in responding to order questions, resolving complaints, processing refunds or replacements, and following up to ensure customer satisfaction. Able to manage high volumes of emails while staying organized and maintaining quick response times. Focused on clear communication, problem-solving, and creating a positive experience that builds trust and loyalty.

I organize and manage data by entering, updating, and cleaning information in spreadsheets, databases, or CRM systems. This helps keep records accurate, clear, and ready for business use.

Experienced in email management, handling inbox organization, prioritization, and daily communication efficiently. Skilled in sorting and labeling emails, responding to inquiries, flagging important messages, and maintaining a clean, organized inbox. Able to manage multiple accounts, schedule follow-ups, and ensure no critical messages are missed. Focused on clear communication, time management, and keeping workflows smooth and stress-free.

I schedule posts on social media platforms using tools or schedulers. This makes sure content is posted on time, stays consistent, and keeps the page active without missing important dates.