Private Investigative Researcher with experience in OSINT, data analysis, quality assurance, and intelligence reporting. Skilled in online investigations, identity verification, skip tracing, and digital footprint analysis, with expertise in validating information through public records, social media, and open-source intelligence techniques. Strong in analytical thinking, research, and structured report writing. Combines investigative thinking with creativity through UI/UX design and photography, bringing a detail-oriented and observant approach to problem-solving.

Reliable and detail-oriented professional with over three years of experience in document control, safety compliance, and administrative support. I have worked in both engineering and office settings, handling ISO-aligned documentation, audit preparation, and coordination of security services. I also have experience supporting e-commerce operations and customer service, which helped me become more adaptable and effective in communication. I am currently looking for opportunities in engineering, ISO documentation, safety, or business process support where I can apply my skills and continue to grow in a stable and supportive work environment.

Experienced Risk Operations Management Associate which is part of the Global Security Team, holding the senior role, with expertise in identifying potential threats and risks affecting operations, properties, and employees. Managed multiple projects and roles provided by the leadership. Confident communicator to stakeholders and collaborator to a specific team for an improved operational risk management.

I am a highly analytical and detail-oriented professional with 14+ years of experience in risk management, operations monitoring, data analysis, and real-time decision-making in a fast-paced international environment
My background includes:

Risk monitoring and exposure management
Spreadsheet reporting and database updates
Data analysis using Excel and Google Sheets
Market research and trend monitoring
Fraud and suspicious activity detection
Real-time operations support
Quality control and accuracy checking
Customer issue investigation and resolution

I am experienced working under pressure where accuracy, speed, and critical thinking are extremely important.

I am also tech-savvy and comfortable using:

Microsoft Excel
Google Sheets
Canva
CapCut
AI tools like ChatGPT

I am with more than 10 years of experience in banking and financial services and almost 20 years of total professional experience, including the call center/BPO industry, I bring a strong background in customer due diligence, risk assessment, fraud prevention, and client data management.

Throughout my career, I have spent five years as a Fraud Specialist and five years as a Client Data Analyst, where I developed extensive expertise in customer verification, compliance processes, and risk mitigation. In my former role as a Client Data Analyst for a U.S.-based bank, I conduct detailed reviews of customer documentation, ensure regulatory compliance, and support customer onboarding processes. These responsibilities closely align with the requirements of the Onboarding Analyst role.

I have a proven ability to assess customer risk, identify potential compliance concerns, and collaborate effectively with internal teams to maintain the integrity and security of banking platforms. My strong analytical skills, attention to detail, and commitment to accuracy enable me to deliver high-quality results in fast-paced and highly regulated environments.

In addition, I am proficient in both written and spoken English and possess excellent communication and customer service skills. I am available to work full-time and can accommodate any Time Zone business hours.

I am enthusiastic about the opportunity to contribute my experience in onboarding, client management, risk assessment, and customer service to your organization. I would welcome the opportunity to discuss how my background and skills can support your team's success.

A skilled and experienced Risk-Fraud and Chargeback Analyst having more than 10 years in BPO and freelance industry handled variety of processes and workflows as independent contractor I have gained extensive experience predominantly in banking and FinTech operations under Fraud/Risk Dept dealing with fraud alerts, disputes and chargebacks for various payment networks and gateways and improved process and chargeback win rate by 20%.

Currently holding an investigative role for acquirer side, managing end-to-end investigations both fraud and nonfraud claims, from transaction monitoring, document analysis, payment process, dispute intake to arbitration within banking and risk operations with exposure to Reg E, Reg Z and FCRA guidelines. My expertise includes identifying potential risks, fraud trends and patterns, AML, EDD to mitigate financial loss.

I am a Chargeback and Dispute Specialist with over 3 years of experience in financial operations, focusing on dispute investigation, fraud analysis, and transaction review.

I have handled over 7,600 dispute cases with a 75% win rate by aligning evidence with correct dispute reason codes and building structured representment to defend merchant revenue.

My experience includes handling high volume disputes such as unauthorized transactions, duplicate charges, and service related claims. I gather and structure strong supporting evidence, analyze transaction data, and align findings with dispute reason codes to build compelling representment cases.

I am detail oriented, organized, and able to meet strict deadlines. I am confident in helping businesses reduce chargebacks, improve win rates, and protect revenue.

I am comfortable handling disputes end to end, meeting strict deadlines, and working independently in high volume environments. My background from the issuer side gives me a strong understanding of how disputes are evaluated, allowing me to build more effective merchant defense strategies

Financial Booking
Financial Risk Assessment

Hello! My name is Dan Lester Bautista Cabaobao, a results-driven Technical Support Specialist and Fraud Detection Expert with over 7 years of experience in SaaS and call center environments, including 4 years in team leadership. I specialize in fraud analysis, KPI coaching, escalation management, and process optimization, consistently handling high-volume operations with accuracy and efficiency. Passionate about professional growth and operational excellence, I bring a proactive mindset, strong communication skills, and a proven ability to drive measurable outcomes that enhance customer satisfaction and team performance.

Computer literate
Microsoft applications
Google application
QuickBooks
Salesforce
HubSpot

Fraud and Risk Analysis, Email Management, Documentation Review, Customer service and Technical Support Champion.

Logistics Operations Specialist | Fraud & Dispute Expert | Sales Specialist

I am a high-caliber professional with a unique blend of JPMorgan Chase enterprise experience and specialized training in the US Freight Brokerage industry. I combine the analytical precision of a Financial Fraud Investigator with rigorous mastery of LTL, Volume LTL, and FTL operations. My goal is to provide freight brokers with 100% accuracy in quoting, carrier vetting, and shipment tracking while leveraging advanced AI tools to optimize workflow efficiency.

Logistics & Freight Technical Mastery
Freight Modes: Expert in LTL (Less Than Truckload) and Volume LTL (Density/Linear feet pricing).

Equipment Knowledge: Proficient in matching loads for Dry Van, Reefer, Flatbed, and Step Deck.

Operational Documentation: Expert in generating BOL (Bill of Lading), labels, and retrieving POD (Proof of Delivery).

Carrier Management: Trained in quoting and booking via major portals: ESTES, FedEx, ArcBest, and TForce.

Track & Trace: Meticulous monitoring of PRO Numbers with proactive status updates (Pickup, In Transit, Delivered).

NMFC Compliance: Skilled in National Motor Freight Classification to prevent carrier re-bills.

Corporate Experience: JPMorgan Chase & Sutherland
Risk & Compliance: 8 years at JPMorgan Chase managing high-stakes fraud investigations, AML/KYC compliance, and Visa/Mastercard arbitration.

International Sales: 4 years at Sutherland serving US/UK markets with C2 Mastery in English and technical troubleshooting expertise.

Leadership: Former Sales Coach Apprentice with a proven track record of exceeding KPIs and mentoring teams.

Technical Toolkit
Logistics: C3 (AS400), LexisNexis, Load Boards, Carrier Portals.

CRM & PM: Salesforce, Trello, ClickUp, Slack, Google Workspace.

Modern Efficiency: ChatGPT (Prompt Engineering), Gamma, Claude, Canva, and Advanced Excel.

LinkedIn: -----------.-----------/in/dianasabiniano8/?skipRedirect=true

Freight Brokerage Certificate: -----------

In my role as a Media Review Analyst, I have honed my skills in conducting comprehensive reviews of mobile apps and games, providing insightful feedback on usability, quality, and functionality. My attention to detail and analytical mindset have allowed me to identify areas for improvement and optimization, contributing to enhanced user experiences. I have a keen eye for assessing digital media content and a proven ability to offer constructive recommendations for enhancement. With a commitment to maintaining high-quality standards, I play a pivotal role in ensuring that digital products meet or exceed customer expectations.

As a Financial Risk Analyst, I have a demonstrated track record of monitoring financial markets to identify potential risks and opportunities, utilizing various financial tools and techniques to evaluate and mitigate financial risks and issues. My expertise lies in conducting thorough analyses to safeguard financial assets and optimize investment strategies. With experience in assessing market dynamics and employing risk mitigation strategies, I excel in providing valuable insights to support informed decision-making. My proactive approach to identifying potential threats and opportunities ensures that financial goals are achieved while minimizing exposure to risks.

With over a decade of experience in the banking sector and a current role as an ESL teacher, I bring a diverse skill set to the Virtual Assistant position. My extensive background in data analysis, report preparation, and financial reconciliation, combined with my teaching experience, equips me with exceptional attention to detail, organizational skills, and the ability to manage complex tasks ----------- my previous roles as a Credit Risk Analyst and Financial Analyst, I assessed creditworthiness for major corporations, prepared detailed reports, and performed data reconciliation to ensure accuracy. My current role as an ESL teacher has further developed my communication skills, adaptability, and ability to manage and support diverse needs in a remote setting.I am now eager to leverage my professional background and teaching experience to excel as a Virtual Assistant. My ability to work independently, maintain professionalism, and adapt quickly makes me well-suited for remote administrative tasks. I am seeking a long-term, stable position where I can utilize my skills, continue to learn, and contribute effectively to your team.

Supported startups and high-growth SaaS and fintech companies as VA - Delivery Manager and Fraud Analyst, partnered closely with founders in transforming fast-moving environments into structured, scalable operations through effective delivery coordination, fraud and risk monitoring, and process standardization.

Experienced in client onboarding, SOP and policy development, CRM management, and daily operations leadership, helped reduce operational chaos, strengthened internal controls, and built systems that enable sustainable growth. Supported the implementation of cybersecurity controls, audit readiness, and certification initiatives including ISO 27001, PCI-DSS, SOC 2 Type II, and HIPAA, helped organizations align operations with security and compliance requirements.