Work Experience:


Senior Quality Analyst – 2 year


Risk and Compliance Analyst - AML/KYC/Transaction Monitoring – 3 years


Trust and Safety Associate – 4 years


Sales and Marketing – 3 years


Let’s talk it over on Teams or Zoom to discuss more. ????

Customer-focused professional with strong experience in risk
operations, customer intake/service specialist, outbound sales,
cold calling, lead generation, and online chat-based customer
engagement. Adept at building relationships with clients through
persuasive communication, managing multiple conversations
simultaneously, and converting interactions into sales opportunities.
Brings a combination of analytical skills from risk operations and strong
interpersonal skills to drive engagement and business results.

I am a Chargeback and Dispute Specialist with over 3 years of experience in financial operations, focusing on dispute investigation, fraud analysis, and transaction review.

I have handled over 7,600 dispute cases with a 75% win rate by aligning evidence with correct dispute reason codes and building structured representment to defend merchant revenue.

My experience includes handling high volume disputes such as unauthorized transactions, duplicate charges, and service related claims. I gather and structure strong supporting evidence, analyze transaction data, and align findings with dispute reason codes to build compelling representment cases.

I am detail oriented, organized, and able to meet strict deadlines. I am confident in helping businesses reduce chargebacks, improve win rates, and protect revenue.

I am comfortable handling disputes end to end, meeting strict deadlines, and working independently in high volume environments. My background from the issuer side gives me a strong understanding of how disputes are evaluated, allowing me to build more effective merchant defense strategies

Virtual Assistant/ Fraud Analyst/ Social Media Marketing/ Digital Marketing

I've been in the Fintech industry for more than 10 years, from my customer service skills to my fraud skills, were honed thoroughly. I am detail oriented and data driven. I roll up my sleeves to make sure solutions are delivered with quality. I am a fast learner and can adopt easily to any fast phased environment. I am skilled in back office works, from MS apps to google apps, excel to canva. I have used variety of tools that helped me gain my expertise such as Jira, salesforce, CRM and many more. I work with passion and quality.

A knowledgeable and detail-oriented analyst, who has more than 8 years of risk management experience, specializes in customer profiling, odds compiling of major global sporting events, and handling general virtual assistance and customer success.

Fraud and Risk Operations professional with 6+ years of experience across banking, fintech, and platform-based ecosystems, including JPMorgan Chase, Capital One, Wells Fargo, and Uber.

I specialize in fraud detection, merchant risk analysis, transaction monitoring, chargebacks, AML/KYC compliance, and financial crime prevention in high-volume, regulated environments. My work focuses on identifying suspicious activity, analyzing transaction behavior, and executing risk-based decisions that protect both customers and business ecosystems.

In my current role in merchant risk operations, I handle detailed account reviews, investigate fraud patterns, and support risk decisions including account restrictions, terminations, and fund holds. I also communicate directly with merchants regarding adverse actions and compliance outcomes, ensuring clarity, accuracy, and professionalism in every case.

Across my career, I’ve also worked in customer operations, SME support, onboarding and training roles, helping teams improve performance, reduce operational errors, and strengthen escalation handling processes. I enjoy solving complex problems where risk, data, and customer impact intersect.

Core strengths include:
Fraud & transaction investigation
Merchant risk & account integrity
AML/KYC & compliance operations
Chargebacks & dispute resolution
Risk decisioning & escalation management
Data-driven analysis & case investigation
Cross-functional collaboration with Risk & Compliance teams

I am currently open to opportunities in Fraud Analysis, Risk Operations, Financial Crime, Trust & Safety, Onboarding and Merchant Risk roles, especially remote or global teams.

Let's connect!

Logistics Operations Specialist | Fraud & Dispute Expert | Sales Specialist

I am a high-caliber professional with a unique blend of JPMorgan Chase enterprise experience and specialized training in the US Freight Brokerage industry. I combine the analytical precision of a Financial Fraud Investigator with rigorous mastery of LTL, Volume LTL, and FTL operations. My goal is to provide freight brokers with 100% accuracy in quoting, carrier vetting, and shipment tracking while leveraging advanced AI tools to optimize workflow efficiency.

Logistics & Freight Technical Mastery
Freight Modes: Expert in LTL (Less Than Truckload) and Volume LTL (Density/Linear feet pricing).

Equipment Knowledge: Proficient in matching loads for Dry Van, Reefer, Flatbed, and Step Deck.

Operational Documentation: Expert in generating BOL (Bill of Lading), labels, and retrieving POD (Proof of Delivery).

Carrier Management: Trained in quoting and booking via major portals: ESTES, FedEx, ArcBest, and TForce.

Track & Trace: Meticulous monitoring of PRO Numbers with proactive status updates (Pickup, In Transit, Delivered).

NMFC Compliance: Skilled in National Motor Freight Classification to prevent carrier re-bills.

Corporate Experience: JPMorgan Chase & Sutherland
Risk & Compliance: 8 years at JPMorgan Chase managing high-stakes fraud investigations, AML/KYC compliance, and Visa/Mastercard arbitration.

International Sales: 4 years at Sutherland serving US/UK markets with C2 Mastery in English and technical troubleshooting expertise.

Leadership: Former Sales Coach Apprentice with a proven track record of exceeding KPIs and mentoring teams.

Technical Toolkit
Logistics: C3 (AS400), LexisNexis, Load Boards, Carrier Portals.

CRM & PM: Salesforce, Trello, ClickUp, Slack, Google Workspace.

Modern Efficiency: ChatGPT (Prompt Engineering), Gamma, Claude, Canva, and Advanced Excel.

LinkedIn: -----------.-----------/in/dianasabiniano8/?skipRedirect=true

Freight Brokerage Certificate: -----------

Experienced operations and quality assurance professional with a strong background in online commerce support, logistics coordination, and customer experience improvement.

I specialize in bridging operations between users and internal teams, ensuring accurate execution of workflows, strong compliance with guidelines, and continuous improvement of service quality.

My experience includes quality auditing, risk and refund review analysis, customer support operations, and fulfillment coordination across fast paced environments. I have worked closely with both customer facing teams and backend operations, focusing on accuracy, efficiency, and system level improvements.

Core strengths include data driven analysis, root cause identification, process improvement, operational reporting, and cross functional communication. I am comfortable working in high volume environments where precision and consistency directly impact customer satisfaction and business performance.

I am a professional in the field of risk management and fraud mitigation for nine years. I am highly knowledgeable in transaction monitoring, customer identification, and data/business analysis. Always for new learnings and challenges.

Highly-skilled Quality and Training Analyst with specialization in Chargebacks. Additionally, my extensive experience in Fraud Investigations,
Retail Banking, Customer Service, and Language Teaching has equipped me with a diverse set of skills. Proven ability to develop and execute
training plans, maintain up-to-date knowledge, and create effective training modules. Strong analytical and problem-solving skills, with
experience in Risk Assessment and Mitigation.

Hi there! Ron here, Risk-taker (strategically), fraud-fighter, and customer experience advocate with over 4 years of hands-on experience in risk management, anti-fraud operations, customer service, and leadership. As a graduate of Bachelor of Science in Accountancy, I pair analytical precision with real-world agility—navigating complex challenges and leading teams with clarity and purpose.

From identifying patterns that don’t belong, to building trust with customers and empowering people to do their best work, I’m all about turning complexity into clarity—and red flags into resolved cases. I'm now seeking a more dynamic and fulfilling role where I can contribute to high-impact decision-making and continue growing both professionally and personally. Let's make smart risks, together.

Results-driven professional with 5+ years of experience in the sports betting industry, specializing in live and prematch trading operations, settlements, and account monitoring. Skilled in assisting client inquiries related
to pre-match products, ensuring accurate information and timely resolution. Proven ability to identify
irregular betting activities, support risk assessments, and collaborate with trading teams to maintain data
accuracy and service quality.

I've been in the outsourcing business for nearly 7 years now. I've worked as a customer service representative, a sales representative, a technical support specialist, and now as a back office associate. For every role that I've served, I have learned so many things, and those role experiences have molded my skills so much. I am looking forward to more job opportunities so I can share my skills and also learn new knowledge in return.

I am a highly analytical and detail-oriented professional with 14+ years of experience in risk management, operations monitoring, data analysis, and real-time decision-making in a fast-paced international environment
My background includes:

Risk monitoring and exposure management
Spreadsheet reporting and database updates
Data analysis using Excel and Google Sheets
Market research and trend monitoring
Fraud and suspicious activity detection
Real-time operations support
Quality control and accuracy checking
Customer issue investigation and resolution

I am experienced working under pressure where accuracy, speed, and critical thinking are extremely important.

I am also tech-savvy and comfortable using:

Microsoft Excel
Google Sheets
Canva
CapCut
AI tools like ChatGPT