Hi, my name is Kaycee, and I’m a Digital Marketing Specialist, Virtual Assistant, Social Media Manager, and CRM Support Specialist with more than 9 years of experience helping businesses grow their online presence, generate leads, improve customer engagement, and streamline daily operations.
I specialize in SEO, eCommerce, CRM management, social media marketing, website management, content creation, email marketing, customer support, and administrative assistance. I’ve worked with platforms such as Shopify, WordPress, Etsy, BigCommerce, eBay, and Amazon — handling website creation, product listings, inventory management, pricing updates, order processing, product descriptions, ads, and ongoing website maintenance.
My SEO experience includes keyword research, website audits, on-page and off-page optimization, technical SEO, Google Business Profile optimization, landing page optimization, lead generation, competitor analysis, and improving website performance to increase rankings, traffic, and conversions. I also create AI-assisted content, which I proofread, humanize, and optimize following SEO best practices and current search standards. I regularly analyze website and marketing performance and generate monthly reports for clients.
For social media, I manage LinkedIn, Facebook, Instagram, and TikTok accounts by creating graphics, captions, reels, social media calendars, and engagement strategies. I schedule content using tools like Hootsuite and Buffer, interact with audiences, respond to inquiries, build customer relationships, and help brands increase visibility and engagement. I also have experience as a TikTok Manager helping brands grow organically.
I also have strong experience with CRM systems such as HubSpot, Salesforce, Go High Level, -----------, ClickUp, and other business management platforms. My CRM experience includes:
• Lead management and pipeline tracking
• Customer database management and cleanup
• Email automation and follow-up workflows
• Appointment scheduling and task management
• Customer communication and relationship management
• Sales and marketing automation
• Data entry, reporting, and organization
• Managing incoming leads and updating customer records
• Creating workflows and improving operational efficiency
In addition, I handle newsletter marketing and email campaigns using Mailchimp and Klaviyo, including automation, audience segmentation, promotional campaigns, abandoned cart emails, and campaign reporting. I also provide customer support through email, live chat, CRM systems, and social media messaging — ensuring quick responses and positive customer experiences.
I’m experienced with HubSpot, Salesforce, -----------, Canva, Photoshop, WordPress, Shopify, Amazon, eBay, BigCommerce, StoreHippo, Snapps, SquareSpace, Asana, ClickUp, Trello, Basecamp, Semrush, Ahrefs, Google Search Console, Facebook Ads, Google Shopping Ads, and many other tools. I can also assist with administrative tasks, email management, calendar management, research, data entry, and personal virtual assistant support.
I work hard, communicate well, learn quickly, and always focus on delivering quality results. I take pride in being reliable, proactive, organized, and easy to work with. Thank you for your time, and I would love the opportunity to contribute to your business and be part of your team.
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