Operations Manager

Overview

Looking for full-time work (8 hours/day)

at $14.96/hour ($2,880.00/month)

Bachelors degree

Last Active

June 3rd, 2026 (8 days ago)

Member Since

November 19th, 2019

Profile Description

I’m an Operations and Customer Service leader with over 13 years of experience in customer support, team management, coaching, training, and remote operations.

I have handled large customer service teams, led team leaders, managed KPIs, improved workflows, and built coaching systems that helped teams perform better and deliver stronger client results. My background includes e-commerce support, CRM management, customer experience, process improvement, reporting, and performance management.

In my recent roles, I managed support operations across 25 e-commerce brands and used tools such as Gorgias, Zendesk, Freshdesk, Intercom, Richpanel, Shopify, BigCommerce, and Amazon Seller Central. I also helped onboard 67 additional dealerships in a previous remote operations role, created a VIP agent pool for sensitive clients, and improved service consistency and client retention.

I work best with businesses that need someone reliable, organized, proactive, and accountable. I can help manage teams, improve customer support processes, monitor performance, create SOPs, coach agents, and keep daily operations running smoothly.

I bring an ownership mindset to every role. I do not just complete tasks. I look for gaps, build better systems, support people, and help the business grow.