Liezl

Operations Manager, BPO

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

Bachelors degree

Last Active

May 21st, 2026 (20 days ago)

Member Since

August 28th, 2019

Profile Description

Experienced Team Leader | Operations Manager | Customer Service Expert
Hi, I’m ---------- ---------- ---------- , a results-driven Team Leader and Operations Manager with 10+ years of experience in the BPO industry, supporting Australian and US clients across customer service and risk operations.

Team Leadership & KPI Delivery – I’ve managed and consistently drove performance of teams in a BPO setting, meeting and exceeding KPI requirements set by clients.

Operational Excellence – Participates in workforce planning, reporting, and process improvements that reduce handling time and boost efficiency.

Client-Focused – Experienced in handling business reviews and client alignment, ensuring service delivery meets business goals.

Coaching & Staff Development – Known for mentoring team leaders and agents, resulting in multiple internal promotions.
I’ve led teams for telecommunications, fintech and compliance, with a strong record of hitting targets and improving processes. On top of my operations background, I am also certified in Persuasive Copywriting, which sharpens my ability to communicate effectively with teams, clients, and customers.

If you’re looking for a dedicated leader who can manage lean teams, deliver KPIs, and help your business grow, let’s connect.