VA|Sales|SaaS Technical & Customer Support ( chat, email, ph

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

January 3rd, 2025 (today)

Member Since

November 25th, 2018

Profile Description

Customer Support Professional | Nearly 9 Years of Experience in Customer-Facing Roles

I am an experienced customer support professional with a proven track record of delivering exceptional customer experiences across diverse industries.

 My background spans inbound and outbound support, email and chat communication, sales, loyalty retention, and technical troubleshooting. I excel in resolving customer concerns efficiently and empathetically while thriving in fast-paced environments. 

PROFESSINAL EXPERIENCE:

Customer Support Specialist SAAS Startup: 

Acted as the first point of contact for customer issues, troubleshooting technical problems with empathy and precision.


Collaborated with the engineering team to identify and resolve backend issues, often without documented guides.Mastered multitasking to manage a high volume of inquiries while ensuring prompt resolution.Contributed to process development by identifying recurring issues and suggesting documentation improvements.

Customer Support & Sales Roles Various Companies

Dates: Spanning Nearly 9 Years Inbound Support:Managed high call volumes, answering customer inquiries effectively.

Outbound Support:
Conducted follow-ups, set appointments, and closed pending sales.Email

Communication:
Drafted formal emails, including quotes and contracts, while addressing inquiries professionally.

Chat Support:
Assisted customers with real-time chat inquiries to resolve issues quickly.

Administrative Work:
Performed back-office tasks to resolve backend issues and ensure operational efficiency.

Customer Support:
Resolved account issues such as billing disputes, order concerns, and general inquiries.

Sales Support:
Renewed contracts, upsold services, and acquired new customers.

Loyalty Specialist:
Retained customers by addressing concerns and offering tailored solutions.

Technical Support:
Troubleshot internet, cable, and phone connection issues, ensuring minimal downtime for customers.

Skills and StrengthsProblem-Solving: 
Quickly identify and resolve complex customer concerns, even in undocumented situations.

Customer Empathy: 
Build rapport and trust through compassionate, solution-focused communication.

Adaptability: 
Thrive in dynamic, fast-paced environments while supporting multiple roles.

Collaboration: 
Partner with cross-functional teams, such as engineering, to resolve backend issues effectively.

Integrity & Work Ethic:
Committed to fostering strong, lasting customer relationships by delivering exceptional service.

KEY COMPETENCIES:

Inbound and Outbound SupportEmail and Chat Communication
  Sales and Loyalty Retention
 Technical Troubleshooting
 Back-Office Administration


 Skills can be acquired through time, but I believe integrity and a strong work ethic are the foundations of building lasting customer relationships.