Technical Operations VA | Jira & Workflow Systems | Process Optimization & Backe

Overview

Looking for full-time work (8 hours/day)

at $4.72/hour ($909.09/month)

Bachelors degree

Last Active

July 1st, 2026 (5 days ago)

Member Since

November 24th, 2018

Profile Description

Hi, I’m Louise.

I’m an operations-focused Technical VA with 6+ years of experience supporting structured service environments and high-volume support teams. I specialize in backend operations support for SaaS founders and digital businesses who need stability, accountability, and organized execution.

In my previous roles, I:
• Maintained 98% SLA compliance in a structured IT service environment
• Managed high-volume ticket workflows without backlog
• Reduced unnecessary escalations through disciplined triage
• Improved team performance from 80% to 95.7% within 30 days
• Strengthened documentation systems to prevent repeat operational errors

My strengths include:
• Backend systems support
• Escalation handling & priority management
• Documentation & knowledge base maintenance
• Jira Service Management & Zendesk environments
• Task monitoring & structured reporting
• Access & record governance

I focus on supporting business operations — not just completing tasks. I bring structure to communication, reinforce accountability, and ensure nothing critical falls through the cracks.

Operations Systems Retainer: Starting at $1,500 per month

If you need dependable backend support that helps your business operate with clarity and control, I’d be glad to connect.