Digital Marketing Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.22/hour ($818.18/month)

High School Diploma

Last Active

July 20th, 2026 (3 days ago)

Member Since

September 17th, 2018

Profile Description

Professional Profile
A versatile and dynamic professional with over 8 years of experience across customer service, sales, technical support, digital marketing, and project management. Proven track record in managing complex customer inquiries, generating leads, and executing effective marketing strategies. Highly skilled in leveraging technology to enhance operational efficiency and engage with diverse client bases. Enthusiastic about advancing customer experience and driving business growth.
Key Competencies
Sales and Customer Service Excellence:
Skilled in pacifying irate customers, managing billing concerns, and processing adjustments. Demonstrated ability to upsell services effectively across telecommunications and jewelery sectors. Experienced in creating and nurturing leads, driving conversions from various marketing channels including email and social media.
Technical Support and Problem Resolution:
Resolved a variety of technical issues related to internet, phone, and cable services. Expertise in managing technical concerns, account replenishments, and service upgrades/downgrades.
Digital Marketing and Social Media Management:
Managed wide-ranging social media campaigns, content creation, and customer interactions. Proficient in tools like Meta Ads, Buffer, and Mailchimp for executing targeted ad campaigns and promotions.
Project and Operations Management:
Led webinar and event organization, from outreach to execution, ensuring high participation and smooth operation. Managed CRM systems, lead generation projects, and customer care initiatives to optimize client relations and retention.
Technical Proficiency:
Extensive experience using platforms like Salesforce, Shopify, WordPress, and an array of digital marketing and operational tools (including HubSpot, Calendly, and Google Analytics).
Work Experience Highlights
Gulf Coast Performance LLC (January 2022 – Present): Spearheaded marketing campaigns and managed virtual client relations, significantly increasing customer engagement.
Conduit Global (KGB) (June 2017 - August 2017): Enhanced customer service delivery by providing effective solutions to diverse account-related issues.
Alorica Pacific Rim Philippines (Jan 2014 - Dec 2015): Excelled in multi-functional roles involving customer service, technical support, and sales, improving service quality and sales figures.
Education & Training
FHMOMS Online University: Specialized courses in Online Freelancing and General Virtual Assistance, enhancing virtual operational proficiency.
Alternative Learning School: High School Diploma (2013), foundational education with emphasis on practical learning approaches.
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