John

IT Service Desk / Email Support Representative / Data Analyst

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $3.75/hour ($727.26/month)

Bachelors degree

Last Active

June 5th, 2026 (yesterday)

Member Since

September 12th, 2018

Profile Description

Technical Skills:

- I ---------- Management (ITIL, ServiceNow)
- Active Directory & User Account Management
- Office 365 Administration
- Windows & macOS Troubleshooting
- Remote Desktop Support Tools
- Data Entry & Data Management
- Networking Fundamentals (CCNA Training)
- Hardware & Software Installation
- Team Collaboration & Customer Service

Top Skills

Customer Support » Email Support

Experience: 1 - 2 years

• Delivered technical and customer support through email for global clients. • Processed requests with strong attention to data accuracy and customer satisfaction.

Customer Support » IT

Experience: 2 - 5 years

• Provide Level 1 IT support for global clients, including password resets, account unlocks, and troubleshooting hardware/software issues. • Manage tickets through ServiceNow, ensuring SLA compliance and accurate documentation. • Support Active Directory account management (user creation, role-based access, group policies). • Deliver remote troubleshooting using enterprise remote access tools.

Office and Administration » Data Entry

Experience: 6 months - 1 year

Accurately entered and validated data in enterprise systems, ensuring information integrity.

Other Skills

Customer Support » Technical Support

Office and Administration » Translation

Customer Support » Phone Support » English Speaking

Experience: Less than 6 months

Video Editing

Basic Information

Age: 35

Gender: Male

Website: Sign Up with Pro Account to View

Address: San Mateo, Rizal

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”