Monsour
IT Help Desk Technician | Administrative Assistant
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.15/hour ($800.00/month)
Bachelor of Science in Information Technology
Last Active
March 30th, 2026 (72 days ago)
Member Since
June 7th, 2018
Profile Description
Detail-oriented and customer-focused IT Helpdesk Professional with hands-on experience in technical support, system troubleshooting, and hardware and software assistance in both onsite and remote environments. Currently providing IT support at ThoughtFocus Inc., with solid experience in ServiceNow ticketing, VPN configuration and troubleshooting, Active Directory management, and remote support tools.
Computer literate with strong proficiency in Microsoft Word and Excel, and effective English communication skills (oral and written). Experienced in office and administrative support, including virtual assistant tasks, data entry (70 WPM), and professional document preparation. Brings additional strengths in creative writing, digital advertising
Adaptable, reliable, and service-driven, with a strong ability to balance technical support, administrative responsibilities, and creative tasks while consistently delivering accurate and timely results.
Top Skills
Customer Support » Customer Service
Experience: 1 - 2 years
Office and Administration » Problem Solving
Experience: 1 - 2 years
Customer Support » Helpdesk Support
Experience: 1 - 2 years
Other Skills
Office and Administration » Admin Data Processing
Experience: 6 months - 1 year
Office and Administration » Communication
Experience: 1 - 2 years
Office and Administration » Microsoft 365
Experience: 2 - 5 years
Software » Databases » ServiceNow
Experience: 2 - 5 years
Video Editing
Experience: 2 - 5 years
Software » Application Performance Management » SolarWinds
Experience: 2 - 5 years
Software » Application Performance Management » VPN
Experience: 2 - 5 years
Design » Graphic Design » Canva
Experience: 2 - 5 years
Office and Administration » Critical Thinking
Experience: 2 - 5 years
Software » Network Administration » Active Directory
Experience: 2 - 5 years
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- BAGUIO CITY, BENGUET
- Tests Taken
- IQ
- Score: 105
- DISC
- Dominance: 32
- Influence: 18
- Steadiness: 29
- Compliance: 22
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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