Carl
IT Specialist/ IT System Analyst/IT Operations Assistant Man
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.48/hour ($1,636.35/month)
Bachelors degree
Last Active
June 30th, 2026 (3 days ago)
Member Since
April 9th, 2018
Profile Description
ITIL-certified IT support professional with 7+ years of hands-on experience delivering Tier 1, Tier 2, and Tier 3 technical support across enterprise and call-center environments. Proven track record managing high-volume ticket queues, leading a team of 9 technicians supporting 2,900+ end users, and resolving complex hardware, software, network, and security escalations. Strong background in Active Directory, Group Policy, Microsoft 365, Windows/Mac desktop support, Sophos firewall and endpoint security, SQL Server, and Cisco networking. Comfortable working independently in fast-paced, remote, and client-facing environments.
Top Skills
Customer Support » Technical Support
Experience: 5 - 10 years
Office and Administration » Microsoft 365
Experience: 1 - 2 years
Customer Support » Helpdesk Support
Experience: 5 - 10 years
Other Skills
Systems Administration
Experience: 2 - 5 years
Office and Administration » Team Leadership
Experience: Less than 6 months
Software » Network Administration » Network Troubleshooting
Experience: 2 - 5 years
Customer Support » Back Office Support
Experience: 5 - 10 years
Basic Information
- Age
- 29
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Iloilo, Leganes
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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