General VA| Social Media Manager | CSR

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

March 21st, 2025 (yesterday)

Member Since

December 19th, 2017

Profile Description

I offer a wide range of virtual assistant services tailored to support businesses in various sectors, including administrative support, social media management, customer service, and process improvement. Here’s what I can provide:

1. Executive & Admin SupportEmail management and organization
Calendar scheduling and appointment coordination
Proposal writing, SOP creation, and business documentation
Task management using project management tools like Trello, Monday, Click-Up
Remote team coordination, ensuring smooth operations

2. Social Media Management & Content Creation
Managing Facebook, LinkedIn, Instagram, and TikTok accounts
Designing and scheduling engaging posts using Canva, Metricool, and SocialPilot
Creating content, including graphics, captions, and short videos with CapCut and Canva
Community management, engagement, and outreach
Creating consistent social media strategies for growth

3. Customer Support
Handling customer inquiries through email, chat, and social media platforms (e.g., ManyChat, Slack, Upgrade to see actual info)
Responding to messages and resolving client issues promptly
Delivering high-quality customer service while ensuring client satisfaction

4. Process Improvement & Auditing
Conducting comprehensive SOP audits to identify inefficiencies and areas for improvement
Performing quality assurance (QA) and call audits to ensure service excellence
Streamlining business processes to increase productivity and optimize workflows
Implementing best practices for internal communication and collaboration

5. Project Management & Team Collaboration
Coordinating remote teams and organizing meetings using Google Calendar, Microsoft Teams, Slack
Managing ongoing projects using Monday, Basecamp, and Notion
Overseeing internal hiring processes, conducting evaluations, and ensuring team competency
Managing tasks and deadlines, ensuring smooth project delivery6. Research & Reporting
Conducting market research, competitor analysis, and research on training programs
Generating reports on key performance metrics and providing actionable insights
Preparing summaries and updates for team or executive review

Tools Proficiency: Project Management & Communication: Trello, Monday, Click-Up, Microsoft 365, Slack, Upgrade to see actual info
Customer Support & Engagement: ManyChat, Aloware, 3CX, HubSpot
Social Media & Content Creation: Canva, CapCut, Metricool, SocialPilot, Instagram, LinkedIn, Facebook, TikTokAdmin Tools: Google Suite (Docs, Sheets, Drive), MS Office (Excel, Word), QuickBooks
Team Collaboration: Zoom, Gmail, Calendly, Basecamp, Notion