Customer Operations Manager | Margin & Systems Expert

Overview

Looking for full-time work (8 hours/day)

at $14.93/hour ($2,880.00/month)

College

Last Active

June 1st, 2026 (4 days ago)

Member Since

November 23rd, 2017

Profile Description

Operations & Scale-Up Leader | 50 to 1,000+ Headcount | Margin Accountability

10+ years building operational infrastructure that turns chaos into scalable, profitable systems. Scaled a pilot team from 50 to 710+ contractors, managed 1,000+ at peak, and turned around a legacy portfolio to a historic 72.88% margin.

Over the last decade, I've led distributed workforces across BPO, healthcare, and tech-enabled services. What sets me apart: I combine the compliance rigor of regulated institutions (I cut my teeth detecting novel fraud patterns at Wells Fargo during the pandemic) with the scrappy, build-the-plane-while-flying-it mindset of high-growth startups.

I don't just optimize spreadsheets. I design systems that work for people—then coach leaders to run them without me.

I'm known for:
- Scaling remote teams without breaking margins or morale
- Building SOP libraries (100+ docs) that cut onboarding time by 75%
- Navigating workforce reductions with transparency (personally offboarded 250+ contractors when a client pilot ended)
- Turning erratic P&Ls into predictable, audit-ready operations

Currently seeking a Director of Operations or Head of Scale-Up role where I can partner with founders to build sustainable, human-centered systems that support aggressive growth.

Open to conversations with founders, operators, and recruiters who believe that scaling well matters as much as scaling fast.

Outside of work: deep in a Notion doc, refining a playlist, or building something smoother than it was yesterday.