General VA | Content Management & CMS Specialist | AI-Powered Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.80/hour ($928.00/month)

Bachelors degree

Last Active

July 25th, 2026 (today)

Member Since

November 20th, 2017

Profile Description

Hi, I'm Christian Vern Tan.

I am a General Virtual Assistant and Content Management Specialist with 1 year of virtual assistant experience and 7 years of professional experience in software engineering and technical support. I help businesses manage administrative tasks, website content, customer support, and AI-assisted workflows to improve efficiency and productivity.

My background in software engineering and desktop support has given me strong problem-solving skills, attention to detail, and extensive experience handling support tickets, troubleshooting issues, and communicating with users, clients, and stakeholders.

### Services

**General Virtual Assistance**

* Data entry, web research, and document preparation
* Email and ticket support
* Administrative and operational support
* AI-assisted workflow and productivity tasks

**Content Management & WordPress**

* Website content updates and formatting
* Blog posting and page management
* WordPress maintenance and plugin management
* Basic on-page SEO implementation
* Landing page updates and content organization

**Landing Page Management**

* Landing page creation and updates using page builders
* Content formatting and layout improvements
* Product and offer page setup
* Basic conversion-focused page optimization
* Form integration and page testing
* Managing and updating existing landing pages

**AI-Powered Content Support**

* Content rewriting and optimization using ChatGPT
* AI-generated images for marketing and social media
* Content formatting and publishing
* Canva design assistance
* AI-assisted research and content creation

### Professional Experience

**Software Engineer (7 Years)**

* Managed and resolved software-related support tickets
* Investigated, documented, and troubleshot system issues
* Coordinated with clients, users, and subject matter experts to resolve concerns
* Performed testing, issue verification, and root-cause analysis
* Maintained professional communication through email and support channels

**Desktop Engineer / Technical Support**

* Handled end-user support tickets and technical requests
* Diagnosed and resolved hardware, software, printer, network, and account-related issues
* Provided remote and onsite technical assistance
* Installed, configured, and maintained workstations and business applications
* Delivered timely support while maintaining service quality standards

### Tools & Platforms

ChatGPT • Gemini • Midjourney • Canva • CapCut • WordPress • Wix • Google Workspace • Microsoft Office • CRM Platforms • Ticketing Systems • Slack • WhatsApp • Basic SEO Tools

### Why Work With Me?

* 7 years of experience in software engineering and technical support
* Proven experience managing and resolving support tickets
* Experience managing website content and landing pages
* Strong analytical and troubleshooting skills
* Professional communication with clients, users, and teams
* Fast learner with excellent attention to detail
* Skilled in using AI tools to improve productivity and content quality

### My Goal

To provide reliable virtual assistance, content management, technical support, and AI-powered solutions that help businesses save time, streamline operations, and focus on growth.