Eric

Quality Analyst for Local SEO

70 ID PROOF
Verified
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mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.63/hour ($704.00/month)

Associates degree

Last Active

July 21st, 2026 (yesterday)

Member Since

June 29th, 2026

Profile Description

I’m a Quality Analyst and Customer Service professional with over eight years of BPO experience, specializing in quality assurance, performance coaching, and non-voice support through chat and email. In my current role, I evaluate customer interactions, conduct coaching sessions, develop SMART action plans, manage quality escalations, and prepare performance reports to drive continuous improvement. I collaborate closely with team leaders to identify trends, address performance gaps, and enhance the overall customer experience. Known for being detail-oriented, organized, and proactive, I’m committed to delivering high-quality results while supporting both agents and customers.

Top Skills

SEO » Local SEO

Experience: 2 - 5 years

Office and Administration » Attention to Detail

Experience: Less than 6 months

Office and Administration » Microsoft Outlook

Experience: 5 - 10 years

Other Skills

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Chat Support

Experience: 2 - 5 years

Customer Support » Customer Service

Experience: 2 - 5 years

Office and Administration » Quality Assurance

Experience: 2 - 5 years

Accounting » Bookkeeping

Experience: Less than 6 months

Basic knowledge of bookkeeping principles and accounting processes

Office and Administration » Microsoft Excel

Experience: Less than 6 months

Office and Administration » Microsoft Word

Experience: 5 - 10 years

Office and Administration » Data Entry » Encoding

Experience: 2 - 5 years

Basic Information

Age
30
Gender
Male
Website
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Address
Quezon City, Metro Manila
Tests Taken
IQ
Score:  106
DISC
Dominance: 26%
Influence: 32%
Steadiness: 28%
Compliance: 14%
English
C2(Advanced/Mastery)
Government ID
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