Experienced customer service professional with a background in utilities, retail, telecommunications, and financial services. Skilled in handling customer inquiries, appointment scheduling, lead follow-ups,
I am highly organized, detail-oriented, and confident in communicating with customers, qualifying leads, scheduling appointments, and maintaining accurate records. My ability to build rapport, handle objections professionally, and follow up consistently helps businesses improve customer satisfaction and generate more opportunities.
Services I Offer
• Customer Service (Phone,
• Appointment Setting
• Cold Calling and Follow-ups
• Inbound and Outbound Calling
• Calendar and Schedule Management
• CRM Management and Data Entry
• Order Processing and Account Management
• Customer Retention and Relationship Building
• Administrative Support
• Customer Complaint Resolution
Tools & Software
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Google Workspace (Gmail, Docs, Sheets, Calendar, Drive)
- CRM Systems (Salesforce)
- Dialers & Communication Tools (Zoom, Microsoft Teams, Google Meet)
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- Slack | Trello
Available for full-time or part-time opportunities and able to start immediately. Flexible with US, UK, AU, and NZ time zones.
My goal is to help businesses improve customer satisfaction, build strong client relationships, and increase sales opportunities through excellent customer service and effective appointment setting. I am dedicated to providing reliable support and becoming a valuable part of your team's success. If you're looking for someone who can represent your brand with professionalism and care, I'm ready to help!
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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