Overview
Looking for full-time work (8 hours/day)
at $4.16/hour ($800.00/month)
Bachelors degree
Last Active
June 17th, 2026 (10 days ago)
Member Since
June 17th, 2026
Profile Description
As a dedicated BPO Learning Specialist and Quality Control Analyst with over 5 years of experience in the Business Process Outsourcing (BPO) industry, I specialize in developing and delivering high-impact training solutions while ensuring operational excellence and compliance. My expertise spans assessing training needs, designing customized learning programs, and leveraging innovative technologies to facilitate skill development across diverse teams.
Equally detail-oriented and results-driven, I bring strong analytical skills to monitoring, evaluating, and improving operational processes—particularly within the healthcare BPO sector. I am adept at identifying gaps, implementing corrective actions, and driving continuous improvement initiatives to enhance service delivery, regulatory compliance, and process accuracy. By combining instructional design expertise with quality assurance proficiency, I contribute to both employee growth and organizational success.
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Office and Administration » Quality Assurance
Experience: 2 - 5 years
Coaching » Training and Development
Experience: 2 - 5 years
Other Skills
Customer Support » Healthcare
Experience: 1 - 2 years
US Healthcare Billing and RCM
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Customer Support » Insurance » Applied Epic
Experience: 1 - 2 years
Utilized EPIC for Billing Navigation
Basic Information
- Age
- 25
- Gender
- Male
- Website
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- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
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