Customer Service Representative and a DispatchSpecialist skilled in communicatio

Experienced customer service professional with over 4 yeras of supporting customers, resolving issues, and delivering excellent servicethrough phone, email, and chat.

I am computer literate and proficient in using Microsoft Office applications such as Word, Excel, and Powerpoint. I have experience using email platforms, internet research tools, and various online communication applications.

Experienced in coordinating drivers and vehicle assignments, monitoring trip progress, tracking driver locations using GPS and Google Maps, and ensuring timely pickups and drop-offs. Skilled in route planning, schedule management, problem resolution, and communication with drivers, customers, and third party vendors.

Experienced in conducting market research through outbound surveys and interviews. Skilled in gathering, verifying, and analyzing information from various sources, maintaining accurate records, and compiling data for reporting purposes. Strong attention to detail, critical thinking, and the ability to identify relevant information to support business decisions and project objectives.