Bringing a unique blend of foundational leadership and fresh enthusiasm to the digital support sector. As a former store supervisor and an independent micro entrepreneur, I may be new to this specific niche, but I am an expert in the universal rules of business: exceptional client care, strict adherence to SOPs, and cross-team collaboration. I am actively looking to leverage my strong background in operational management into a dedicated support role where my mindset and fast learning curve can be fully utilized.
Experience: 5 - 10 years
Experience: 5 - 10 years
Formally trained in digital customer support operations, ticket handling, and real-time chat queues. Combined with over 6 years of face-to-face experience in guest relations, I know how to maintain a professional tone, resolve inquiries efficiently, and strictly adhere to service-level agreements (SLAs).
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: Less than 6 months
Experienced in handling live chat support, ticket resolution, and customer inquiries using internal company systems--Customer Support Platform and CRM. Skilled in managing customer conversations, troubleshooting, and ensuring timely resolution through ticketing and chat platforms.
Experience: 5 - 10 years
Experience: 5 - 10 years
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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