Anna
Customer Service VA | Email & Technical Support | CRM & Ticket Management
Overview
Looking for any work (8 hours/day)
at $2.36/hour ($454.56/month)
Bachelor's degree
Last Active
July 4th, 2026 (4 days ago)
Member Since
May 27th, 2026
Profile Description
I am a customer service professional transitioning into a Customer Service Virtual Assistant role. With experience in billing, account management, and service resolution, I deliver accurate, efficient, and customer-focused support. I enjoy solving problems, staying organized, and creating positive experiences with every interaction.
Throughout my career, I've handled 50+ customer inquiries daily while maintaining a 95% customer satisfaction rating.
I am seeking a remote position where I can assist companies in providing exceptional customer service via phone, chat, and
Top Skills
Customer Support » Email Support
Experience: 6 months - 1 year
Highly skilled in managing inbox queues, organizing and sorting incoming customer emails, and drafting professional responses. I focus on maintaining fast response times, using macros/templates correctly, and ensuring all customer inquiries are resolved clearly.
Customer Support » Technical Support
Experience: 6 months - 1 year
I assist users with clear, step-by-step troubleshooting for internet access, system navigation, and software glitches. I focus on breaking down technical solutions into simple instructions while maintaining excellent communication and keeping customer satisfaction high.
Customer Support » Customer Service
Experience: 1 - 2 years
Results-driven Customer Support Specialist with proven experience delivering exceptional customer service across email, chat, and phone channels. Highly skilled in resolving customer concerns quickly, handling escalations professionally, and building positive customer relationships that improve satisfaction and retention. Strong background in using CRM systems, multitasking in fast-paced environments, and maintaining high performance standards while working remotely. Recognized for excellent communication, problem-solving abilities, attention to detail, and commitment to providing outstanding customer experiences.
Other Skills
Customer Support » Phone Support
Experience: 6 months - 1 year
Experienced in handling outbound calls with a professional, polite, and empathetic tone. I focus on active listening, resolving customer concerns efficiently, and accurately documenting details in CRM tools while keeping call times organized.
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Los Baños, Laguna
- Tests Taken
- IQ
- Score: 83
- DISC
- Dominance: 8
- Influence: 22
- Steadiness: 54
- Compliance: 16
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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