Customer Service and Email Specialist with 10+ years of experience in customer s

Utilized Salesforce CRM to manage customer email inquiries, complaints, and support cases for Kenvue products. Created, updated, tracked, and resolved customer tickets while ensuring accurate documentation and timely follow-up.

Managed customer inquiries and support requests through email, providing timely, professional, and accurate responses. Resolved customer concerns, processed requests, documented interactions, and maintained high service standards while meeting response time and quality targets. Demonstrated strong written communication, attention to detail, and problem-solving skills to ensure customer satisfaction.

Provided excellent customer support for over 10 years through inbound and outbound calls, email support, and appointment scheduling. Assisted customers with inquiries, resolved concerns efficiently, maintained accurate records, and ensured a positive customer experience. Skilled in communication, problem-solving, multitasking, and working with various CRM and administrative systems in fast-paced environments.

Scheduled and coordinated appointments with prospective and existing clients through outbound and inbound communications. Confirmed bookings, managed calendars, followed up on leads, and maintained accurate records to ensure smooth scheduling processes

Proficient in using Microsoft Outlook and Microsoft Teams for daily communication, collaboration, and task management. Managed high volumes of emails, scheduled meetings and appointments, maintained calendars, and coordinated with customers and internal teams. Utilized Microsoft Teams for virtual meetings, team collaboration, file sharing, and real-time communication to support efficient workflow and productivity in remote and office-based environments.