Cybersecurity Specialist

Strong communication skills with proven experience in providing professional support through phone, email, chat, and remote collaboration platforms. Skilled in clearly explaining technical information to both technical and non-technical users, handling client inquiries, coordinating with cross-functional teams, and maintaining positive customer relationships. Experienced in active listening, problem resolution, incident escalation, and delivering timely updates while ensuring excellent customer service and effective team collaboration in fast-paced environments

Experienced in scheduling coordination and administrative support, including managing calendars, organizing meetings, coordinating technical deployments, and ensuring timely task execution across teams. Skilled in handling appointment scheduling, workload distribution, follow-ups, and communication with clients and internal stakeholders to maintain operational efficiency. Proven ability to prioritize tasks, manage multiple schedules in fast-paced environments, and ensure deadlines and service requirements are consistently met.

Experienced Helpdesk Support professional with strong background in providing first-level technical support for hardware, software, network, and system-related issues. Skilled in troubleshooting and resolving user concerns through phone, email, chat, and remote support tools while ensuring excellent customer service and SLA compliance. Experienced in ticket management, account administration, system configuration, software installation, issue escalation, and documentation of incidents and resolutions. Proven ability to support end users in fast-paced environments, coordinate with technical teams, and maintain efficient IT operations

Experienced technical support professional with over 9 years of progressive experience in IT Helpdesk, Senior Service Desk, and Cybersecurity support roles. Skilled in providing remote and onsite technical assistance, troubleshooting hardware, software, network, and endpoint security issues through phone, chat, email, and remote support tools. Proven ability to manage incidents, resolve technical problems efficiently, coordinate with technical teams, and ensure SLA compliance while delivering excellent customer service.

Skilled in identifying, analyzing, and mitigating security vulnerabilities across network and web application environments using industry best practices and OWASP standards. Experienced in security monitoring, threat analysis, phishing simulations, security awareness initiatives, and managed security services. Proven ability to investigate security incidents, provide risk-based remediation recommendations, prepare technical and executive-level reports, and support secure IT operations while ensuring compliance with security policies and SLA requirements.

alendar Management & Scheduling: Experienced in managing calendars, scheduling meetings, coordinating appointments, and organizing activities to ensure efficient workflow and timely task completion. Skilled in coordinating with clients, stakeholders, and team members, handling schedule changes, setting reminders, and prioritizing commitments in fast-paced environments. Proven ability to maintain accuracy, manage multiple schedules simultaneously, and ensure smooth day-to-day operations through effective planning and communication.