Industrial Engineer| Debt Collection Specialist|Customer Care

I use skip tracing techniques to locate customers with hard-to-reach or outdated contact information. This includes checking available systems, reviewing account details, and using different tools to find accurate contact data. It helps me reconnect with customers, continue the collection process, and improve recovery rates.

I have 6 years of experience in debt collection, where I handled outbound calls to customers with past-due accounts. I work with customers to understand their situation, negotiate payment arrangements, and help them settle their balances. I stay professional and respectful while also making sure to meet collection targets and follow company guidelines.

I use Genesys Cloud to manage calls, stay on top of queues, and handle customer concerns efficiently.

I use Salesforce daily to keep track of customer accounts, update information, and make sure everything is accurate and organized. I log interactions, follow up on payments, and keep records up to date so nothing gets missed. It helps me stay on top of my tasks, handle customer concerns smoothly, and meet my targets.

I focus on understanding each customer’s concern and making sure they feel heard and helped. I handle inquiries, resolve issues, and explain solutions in a clear and simple way. I stay patient and professional, especially during difficult situations, and always aim to provide a smooth and positive experience.