Virtual Assistant |Partner Support Coordinator | Client Success • Billing & Op

Manages email correspondence by reviewing, responding, and resolving partner inquiries efficiently. Ensures clear communication, proper documentation, and timely follow-ups to maintain excellent customer support and satisfaction.

Delivered high-quality customer service by managing partner inquiries, troubleshooting issues, and coordinating with internal teams to ensure timely resolution. Maintained accurate documentation, provided status updates, and improved customer experience through proactive communication.

Utilized Microsoft 365 applications (Outlook, Excel, Word, and Teams) to manage communication, organize data, and support daily administrative tasks efficiently.

Utilized Salesforce CRM to manage and track support tickets, ensuring timely resolution and accurate documentation of customer and partner interactions.

Utilized NetSuite CRM to manage sales orders, track order status, and maintain accurate customer and partner records.

Utilized Jira to manage end-to-end workflows, including ticket creation, task assignment, progress tracking, and resolution, ensuring smooth coordination across teams and timely completion of deliverables.

Used AI to enhance productivity by generating email responses, refining documentation, and assisting in day-to-day administrative tasks, resulting in faster turnaround times and improved communication quality.