John
Customer Experience Agent (Tier 2 escalations, fraud support, retention, collect
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.99/hour ($960.00/month)
Bachelor's degree
Last Active
June 26th, 2026 (3 days ago)
Member Since
March 25th, 2026
Profile Description
A results-driven Customer Experience professional with over three years of experience supporting high-volume service environments, including Tier 2 escalations, fraud support, retention, collections, floor support, and trainer apprenticeship functions. Known for strong problem-solving, empathy-based communication, and the ability to support both customers and teammates in complex situations. With additional training in clinical and educational psychology settings, I bring a people-centered and ethically grounded approach to service, coaching, and collaboration. I aim to be recognized as a dependable, adaptable, and growth-oriented professional who contributes to both performance excellence and positive team environments.
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
o Knowledge of banking and credit card systems o Data entry and account documentation accuracy o Familiarity with telephony systems (Avaya, Genesys, & Talkdesk) o Microsoft Office Suite (Word, Excel, Outlook) o Basic troubleshooting for technical issues (service outages, login issues, etc.)
Customer Support » Customer Service
Experience: 2 - 5 years
o Exceptional verbal and written communication o Strong active listening and interpersonal skills o Conflict resolution and de-escalation expertise o First-call resolution (FCR) strategies o Customer satisfaction (CSAT) focus o Empathetic and patient customer interaction o Multi-channel support (phone) o Call control and time management o Complaint handling and escalation procedures o Fraud prevention and resolution (banking/credit industry)
Office and Administration » Team Collaboration
Experience: 2 - 5 years
o Sharing best practices and performance tips o Collaboration with cross-functional teams (billing, tech support, fraud)
Other Skills
Office and Administration » Emotional Intelligence
Experience: 2 - 5 years
Office and Administration » Problem Solving
Experience: 10+ years
Office and Administration » Team Leadership
Experience: 2 - 5 years
o Training and mentoring new hires o Leading team huddles and daily updates
Office and Administration » Reliability
Experience: 2 - 5 years
Basic Information
- Age
- 22
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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