Leasing-Short-term Rental-Guest Support-Customer Service-Property Management

Proficient in tenant communication, rent collection follow-ups, lease administration, and compliance with tenancy procedures. Experienced in coordinating maintenance requests, contractor scheduling, and property issue resolution to ensure properties remain well-maintained and operational. Very strong focus on property operations, tenant relations, and leasing coordination. Skilled in managing the day-to-day operational aspects of residential properties, ensuring smooth tenancy processes, and maintaining high service standards for both landlords and tenants.

Strong operational background in coordinating cleaning teams, maintenance vendors, and property inspections to ensure properties meet hospitality standards. Experienced in listing management, booking confirmations, payment tracking, and owner communication to support efficient property performance. Proficient in guest communication, handling guest concerns, issue resolution, and claim management through platforms like Airbnb. Highly organized and detail-oriented with the ability to manage multiple properties, streamline operations, and maintain excellent guest experiences while supporting revenue optimization for property owners.

I’ve been an experienced Executive Assistant, supporting senior executives by managing day-to-day operations, communication, and scheduling to ensure priorities are handled efficiently and without disruption. I take ownership of calendar management, meeting coordination, and travel planning, making sure everything is organized, well-prepared, and aligned with changing priorities. I manage incoming communication by filtering emails, messages, and calls, and drafting responses when appropriate to maintain clear and timely communication. I also support meetings by preparing agendas, organizing materials, taking notes when needed, and ensuring all action items are tracked and followed through. With experience in fast-paced environments, I’ve developed a proactive approach to anticipating needs, resolving issues before they escalate, and maintaining structure even when priorities shift quickly. I also coordinate closely with internal teams and external partners to keep workflows smooth and efficient. Overall, I provide reliable, high-level support that allows executives to stay focused on strategic decisions and business growth while I handle the operational and organizational details behind the scenes.

I’ve worked with AppFolio as part of managing day-to-day property operations, using it as a central system to keep everything organized and moving efficiently. I use it to handle maintenance requests, track work orders, and make sure issues are properly assigned, followed up on, and completed in a timely manner. A big part of my experience is also staying on top of communication—making sure tenant and vendor requests are acknowledged, documented, and resolved without delays or confusion. I rely on AppFolio to keep a clear record of what’s happening across properties so nothing gets lost or overlooked. Overall, I use it to help keep operations structured and responsive, ensuring that maintenance, communication, and property management tasks are all coordinated smoothly.

I’ve worked with Breezeway as part of managing short-term rental operations, mainly to help keep turnovers, cleanings, and property tasks organized and on schedule. I use it to assign and track housekeeping and maintenance tasks, making sure cleaners and vendors know exactly what needs to be done before each guest check-in. It’s also where I monitor task progress in real time, follow up when needed, and ensure that nothing gets missed or delayed. I rely on Breezeway to maintain consistency in property standards by using checklists, inspection reports, and photo verification when available, so each unit is properly prepared. Overall, I use Breezeway as a coordination tool to make sure operations run smoothly behind the scenes and every property is guest-ready without last-minute issues.

I use Google Workspace as my main tool for staying organized and managing day-to-day work efficiently. I handle communication through Gmail and keep scheduling on track using Calendar to make sure meetings and priorities are properly managed. I rely on Google Drive to store and organize files so everything is centralized, easy to access, and consistently updated. I also regularly use Docs and Sheets to create, edit, and track information such as task lists, reports, and operational updates. Overall, it supports how I work by keeping everything structured, accessible, and well-coordinated across communication, documentation, and task management.

I’ve worked with Hostaway as part of managing short-term rental operations, using it as the main system to keep everything organized and running smoothly. I use it daily to handle reservations, manage calendars, and make sure listings across platforms like Airbnb stay synced so there are no overlaps or missed bookings. A big part of my experience is also guest communication. I use Hostaway to send check-in instructions, respond to inquiries, and automate messages where it makes sense, so guests always get timely and consistent information without delays. On the operational side, I rely on it to stay on top of turnovers, coordinate tasks, and keep track of what’s happening across different properties. It basically helps me keep everything in one place so nothing falls through the cracks and the guest experience stays seamless from booking to checkout.