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Customer Service Support

As a Short-term Rental Virtual Assistant, I excel in:- Guest Communication: Respond promptly and professionally to guest inquiries via chat and call.- Check-in/Check-out Assistance: Provide detailed property and amenity information during check-in/check-out.- Coordination and Standards: Coordinate with staff and guests to address concerns and maintain high standards.- Booking Management: Process bookings, confirm reservations, and update calendars accurately.-

Hi, my name is Verwin Castro. I have a diverse background in customer service, administration, and healthcare support.Most recently, I worked as a Patient Support Specialist at OpenLoop Health, assisting patients with scheduling, medications, and coordinating their care. Before that, I was a Vacation Rental Administrator with Airbnb, where I managed property listings and built strong relationships with both property owners and guests.I also bring expertise as an Executive Assistant a

Office/Administrative Skills Good attention to details Customer Service Skills Flexible Punctual Hardworking Multi-tasking Tools: - Airbnb - Booking.con -VRBO -Hostaway -Ownerez -SAP (MM, REFX) -SAP ECC -IERP CRM -ePricer -RDC -Microsoft Office (Excel, Word, Powerpoint) -Google Tools (Google Drive, Google Sheet, Google Docs, Gmail) -Canva -Touchlink -Power Director -Webex/Zoom/Skype

High Ticket Sales DM Setter & Lead Gen Specialist , Turning Conversations into Conversions Driving Sales Success!