Executive Assistant | CRM & Operations Support | LinkedIn & Client Communication

Experienced in managing CRM systems to track leads, organize pipelines, and automate follow-ups. I specialize in setting up systems like missed-call text back, lead nurturing workflows, and appointment booking to improve response time and conversion rates. I also ensure accurate data management and consistent communication with prospects.

HIPAA-trained Virtual Assistant with knowledge in handling Protected Health Information (PHI), secure communication, and compliance with U.S. healthcare standards. I integrate these practices into CRM and automation systems to ensure patient data is handled safely while improving response time and appointment conversions.

Proficient in setting appointments through CRM systems, SMS, and email follow-ups, ensuring smooth scheduling and high conversion from inquiry to booking.

Accurate and detail-oriented in data entry, ensuring CRM records, customer information, and reports are always updated and organized.

Provided administrative support including scheduling, email management, task coordination, and documentation to keep operations running smoothly.

Skilled in organizing and managing sales pipelines, tracking lead stages, and ensuring consistent follow-ups to maximize conversions.

Experienced in creating and managing email campaigns, follow-ups, and sequences to nurture leads and improve engagement and conversions.

Managed social media accounts by responding to inquiries, engaging with followers, and supporting lead generation through messaging and content.

Experienced in managing Google Ads campaigns for service-based businesses, focusing on lead generation, optimization, and improving ROI.

Provided professional customer support via chat, email, and phone, resolving inquiries efficiently while maintaining high client satisfaction.

Handled customer inquiries via chat platforms, providing quick and clear responses while guiding leads toward booking or conversion.

Experienced in generating and qualifying leads through online research, outreach, and automated systems to ensure a steady flow of potential clients.

Experienced in using CRM platforms like GoHighLevel to build pipelines, automate workflows, manage leads, and set up booking systems.