Healthcare Representative/ Customer Service Representative

Manages email communications by assisting patients with billing inquiries, reviewing EOBs (Explanation of Benefits) from insurance to create ticket cases for payment posting, and verifying proof of payment submitted by patients. Ensures all necessary information is gathered before escalating issues and assists with adding or updating insurance information on file.

Handles healthcare billing for PCP and Behavioral Health clinics, utilizing EPIC and Athena systems. Assists patients with billing inquiries, processes payments, and updates or verifies insurance information on file while ensuring accuracy and compliance.

Handles patient records and communications through the EPIC CRM system, responding to patient inquiries and providing accurate and timely assistance

Handles healthcare billing for PCP and Behavioral Health clinics, utilizing EPIC and Athena systems. Assists patients with billing inquiries, processes payments, and updates or verifies insurance information on file while ensuring accuracy and compliance.