Kelvin

Customer/Technical Support

Verified

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Overview

Looking for work (0 hours/day)

at $0.00/hour ($0.00/month)

High school diploma

Last Active

June 23rd, 2026 (4 days ago)

Member Since

February 26th, 2026

Profile Description

Highly skilled and results-oriented customer/technical support professional with 9 years of experience in the BPO and call center industry. Experienced in delivering exceptional voice, email, and chat support while effectively resolving complex customer concerns and maintaining high client satisfaction. Strong background in CRM management, and data accuracy. Recognized for excellent communication, problem-solving, and multitasking abilities, with a commitment to providing efficient, professional, and customer-focused support that helps businesses grow and operate smoothly.

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

Technical support representative with 4 years of experience supporting a Private sector based in the US. Proficient in managing customer inquiries through inbound/outbound, calls, email and chat. Skilled in resolving account-specific issues and providing effective troubleshooting guidance. Committed to delivering clear and user-friendly assistance to enhance customer satisfaction

Customer Support » Customer Service

Experience: 5 - 10 years

Customer service representative with 8 years of experience in account and technical support within telecommunications and security sectors. Proficient in managing customer inquiries through inbound/outbound, calls, email and chat. Skilled in resolving account-specific issues and providing effective troubleshooting guidance. Committed to delivering clear and user-friendly assistance to enhance customer satisfaction.

Customer Support » Active Listening

Experience: 5 - 10 years

With 8 years in this industry, I learned that being an active listener helps you to really understand the customer/client's need.

Other Skills

Marketing » CRM » NetSuite CRM

Experience: 2 - 5 years

NetSuite CRM is part of my daily routine, using this system for 4 years now.

Basic Information

Age: 36

Gender: Male

Website: Sign Up with Pro Account to View

Address: Santo Tomas, Pampanga

Tests Taken: IQ
Score: 105: DISC
Dominance: 21%
Influence: 14%
Steadiness: 37%
Compliance: 28%: English
C2(Advanced/Mastery)