General Virtual Assistant | Operations & Customer Service | Reporting & Data Ana

As a BPO Operations Manager, I handled administrative management functions that ensured smooth daily operations and client satisfaction. I managed schedules, monitored KPIs, prepared reports, maintained documentation, and coordinated team performance. My role required strong organization, deadline management, attention to detail, and the ability to oversee multiple tasks simultaneously

As a BPO Operations Manager, I handled calendar management for multiple teams and client engagements, ensuring smooth coordination and time efficiency. This included organizing meetings, sending reminders, scheduling performance reviews, and managing conflicting priorities.

As a Customer Service Representative in a BPO setting, I provided remote support to customers through phone I managed high-volume inquiries while maintaining professionalism, accuracy, and efficiency. My role required: Strong written and verbal communication Multitasking across systems and tools Accurate documentation and data entry Meeting daily performance metrics Problem-solving and conflict resolution

As a BPO Manager, I Managed end-to-end performance reporting for multiple teams in a high-volume BPO environment, ensuring client expectations were met and operational efficiency was optimized. Responsible for collecting, analyzing, and presenting actionable insights to management and clients.

Managed high-volume data entry and reporting for multiple teams in a fast-paced BPO environment. Ensured accuracy and timely updates of client records, performance metrics, and operational documentation