Overview
Looking for any work (8 hours/day)
at $4.30/hour ($818.18/month)
Bachelor's degree
Last Active
March 23rd, 2026 (90 days ago)
Member Since
February 11th, 2026
Profile Description
Lalaine Ventura Lubrin is a Manila-based professional with extensive experience in remote technical support, customer service, and administrative coordination. She is currently transitioning into a Virtual Assistant role, leveraging a "tech-savvy" and highly organized skill set.
Professional Experience
Fuji Xerox Imaging Malaysia (2016–2025): Served as a Remote Technical Support Executive, providing hardware support to enterprise clients via phone,
IBM Malaysia Business Services (2013–2016): Worked as an Airline Reservation Associate for Korean Air, managing bookings, payments, and complex customer inquiries.
Interactive Technology Solutions Inc. (2011–2012): Acted as a Customer Service Representative focusing on escalations management and billing issues.
Core Skills & Expertise
Administrative:
Technical: Proficiency in CRM and ticket management, Microsoft Office, Google Workspace, and remote tools like TeamViewer and Bomgar.
Communication: Background in documentation, reporting, and professional customer engagement.
Education
Bachelor of Arts in Mass Communication (Major in Advertising): Lyceum of the Philippines (2000–2004).
Secondary & Primary Education: La Consolacion College, Caloocan City.
Top Skills
Office and Administration » Attention to Detail
Experience: 5 - 10 years
Demonstrated through precise payment processing, firmware calibration, and maintaining quality targets.
Other Skills
Marketing » CRM » Microsoft Dynamics 365
Experience: Less than 6 months
Core competency used for documentation, reporting, and professional communication.
E-Commerce » Ebay » Customer Support
Experience: 10+ years
Deep background in providing professional support to enterprise and airline clients.
Office and Administration » Google Docs
Experience: 5 - 10 years
Essential tools for administrative coordination and virtual assistant tasks.
Office and Administration » Data Entry
Experience: 5 - 10 years
High proficiency in maintaining accurate records, managing passenger data, and organizing documentation.
Customer Support » Email Support
Experience: 5 - 10 years
Over a decade of experience handling inquiries and technical issues through written channels.
Customer Support » Technical Support
Experience: 5 - 10 years
Nine years of experience using these tools to perform diagnostics and firmware updates for enterprise clients.
Office and Administration » Calendar Management
Experience: 5 - 10 years
Skilled in coordinating schedules and managing professional appointments.
Office and Administration » Documentation
Experience: 5 - 10 years
Consistently followed standard procedures for logging, documenting issues, and ensuring data confidentiality.
Office and Administration » Time Management
Experience: 5 - 10 years
Proven ability to work independently in remote environments while meeting productivity targets.
Customer Support » Sales Support » Ticket Booking
Experience: 2 - 5 years
Extensive experience managing service tickets and tracking requests until resolution.
Basic Information
- Age
- 43
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Caloocan
- Tests Taken
- IQ
- Score: 89
- DISC
- Dominance: 13%
- Influence: 32%
- Steadiness: 36%
- Compliance: 19%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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