Ricardo

Operations Supervisor | Team Leader | Sales Coach | Subject Matter Expert

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Overview

Looking for any work (8 hours/day)

at $8.40/hour ($1,600.00/month)

Associates degree

Last Active

June 7th, 2026 (15 days ago)

Member Since

February 9th, 2026

Profile Description

BPO Operations Leader | 15 Years Industry Expertise | 7 Years Strategic Leadership

I am a seasoned BPO Supervisor with 15 years of experience leading high-performing teams. Currently, I manage a 17-agent team for a major US telecommunications account (Cable, Internet, Landline, and Mobile). I specialize in agent coaching, performance motivation, and operational compliance, ensuring my team is always updated and empowered to succeed.
Core Competencies

• Expert Communication: Fluent in English with a focus on professional reporting, client relations, and cross-departmental collaboration.

• AI & Tech Integration: Expertly leverage Gemini, Copilot, and ChatGPT to boost productivity. I use AI daily to generate real-time troubleshooting guides for agents, resolve complex customer issues on the fly, and build automated team dashboards to track live performance metrics.

• Technical Proficiency: Advanced user of MS Office (Expert Excel/Pivot Tables, Word, PowerPoint) and Canva for professional visual content.

• Operational Excellence: Highly self-motivated with a 100% deadline compliance rate and a sharp eye for detail and quality control.

Key Achievements (2021–2025)
My leadership style is defined by consistent, award-winning results:

Top Honor: Supervisor of the Year (2022)
Individual Excellence: 4x Supervisor of the Quarter | 19x Top Supervisor of the Month
Team Performance: 3x Top Team of the Quarter | 8x Top Team of the Month

I am a results-driven leader with a proven track record of hitting targets and elevating team performance. I am eager to bring my 15 years of expertise to your organization and contribute to your continued success

Top Skills

Human Resources » Payroll » Timekeeping

Experience: 5 - 10 years

For the past seven years, I have overseen daily timekeeping and adherence for 17 agents. By performing detailed cross-analysis between daily adherence reports and our 'estart' tool, I ensure every minute of active work, coaching, and meal intervals is captured accurately for precise compensation.

Office and Administration » Email Handling

Experience: 5 - 10 years

Seven years of experience providing clear, accurate, and timely communication to stakeholders at all levels—including clients, HR, and security—to reduce email back-and-forth and increase team productivity.

Office and Administration » Team Leadership

Experience: 5 - 10 years

I manage 17 agents, ensuring they stay at the top of their game. By combining daily coaching with a supportive work environment, I motivate my team to hit their goals and grow professionally.

Other Skills

Customer Support » Chat Support

Experience: 5 - 10 years

Proven ability to manage high-volume chat concurrency, maintaining 5 active sessions simultaneously. Consistently delivered top-tier support and resolution while exceeding AHT, CSAT, NPS, and Sales targets.

Office and Administration » Quality Assurance

Experience: 5 - 10 years

Conducted daily quality audits for 17 live and recorded calls to ensure strict adherence to call flow, compliance, and integrity standards. Focused on best and accurate resolutions, driving sales conversion and empathy while consistently meeting AHT, NPS, and CSAT targets.

Office and Administration » AI Tools

Experience: 1 - 2 years

Leveraging two years of experience in AI tool integration and precision prompting to architect high-efficiency workflows and maximize operational output.

Basic Information

Age: 40

Gender: Male

Website: Sign Up with Pro Account to View

Address: Bacolod City, Negros Occidental

Tests Taken: IQ
Score: 94: DISC
Dominance: 44%
Influence: 5%
Steadiness: 21%
Compliance: 30%: English
C2(Advanced/Mastery)