Technical Virtual Assistant | Customer Support | AI Tools & Process Optimization

Experienced in diagnosing application-related issues, assisting users with technical concerns, and providing effective solutions in a timely manner.

Proficient in creating spreadsheets, organizing data, using formulas, generating reports, and maintaining accurate records for business operations.

Daily user of AI tools for research, content drafting, task automation, documentation, problem-solving, and productivity improvement.

Experienced in managing and analyzing data, creating reports, and collaborating with teams using Google Sheets.

Skilled in managing inboxes, responding to inquiries, organizing communications, and maintaining professional correspondence.

Accurate and detail-oriented in entering, updating, and maintaining information across various systems and databases.

Experienced in creating and maintaining technical and business documentation, process guides, and knowledge base articles.

Familiar with managing customer information, tracking interactions, and maintaining organized records within CRM systems.

1+ year of experience providing customer support, resolving inquiries, troubleshooting issues, and ensuring customer satisfaction through clear and professional communication.

Background in application development with experience in analyzing requirements, troubleshooting systems, supporting users, and delivering technical solutions.