Ivy
Experienced BPO Professional | Quality Analyst | Fraud Prevention & Customer Sup
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.65/hour ($896.00/month)
Bachelors degree
Last Active
June 10th, 2026 (today)
Member Since
January 22nd, 2026
Profile Description
I built my career for more than 8 years in customer service, fraud prevention, and quality assurance. Skilled in Excel, data entry, and CRM systems such as Zendesk, I specialize in auditing processes, resolving fraud disputes, and delivering accurate customer support. Detail-oriented and reliable, I am seeking a long-term remote role where I can contribute to customer support, QA, fraud prevention, or virtual assistance.
Top Skills
Customer Support » Email Support
Experience: 6 months - 1 year
Handled customer support primarily via email, assisting tenants with Flex Rent payment arrangements and billing inquiries. Explained flexible payment schedules based on income cycles, resolved account concerns, and ensured clear, accurate, and professional communication while maintaining quality standards.
Customer Support » Customer Service » Fraud detection
Experience: 1 - 2 years
Supported fraud prevention operations by verifying customer identities and ensuring that transactions were performed by the rightful account holder. Reviewed and validated customer documents such as government-issued IDs and Social Security Cards (SSC) to detect potential fraud. Analyzed account activities, identified discrepancies, and followed security protocols to protect customer information and prevent unauthorized transactions.
Office and Administration » Quality Assurance
Experience: 1 - 2 years
Reviewed and analyzed customer support interactions to ensure compliance with quality standards and performance metrics. Identified trends, errors, and improvement areas through data tracking and reporting. Provided feedback and insights to improve accuracy, customer experience, and overall process efficiency.
Other Skills
Office and Administration » Data Entry
Experience: 2 - 5 years
With experience in Quality Assurance and Email Support. Skilled in data entry, email management, and maintaining high accuracy. Looking to start a new career as a Virtual Assistant and grow my skills in online support.
Customer Support » Customer Service
Experience: 2 - 5 years
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Sibulan, Negros Oriental
- Tests Taken
- IQ
- Score: 127
- DISC
- Dominance: 38
- Influence: 19
- Steadiness: 25
- Compliance: 18
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
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