Virtual Assistant | E-Commerce Operations Specialist | Technical Writer

I have hands-on experience managing online stores on Shopee, Lazada, TikTok Shop, Etsy, and Meta Business Suite, handling product listings, customer support, and order management.

I have over 9 years of professional experience which includes administrative roles. In my previous roles I have developed strong organizational, communication and time management skills. I have handled tasks such as preparing reports, data entry, managing schedules and calendars, organizing and maintaining files and records and assisting with projects and office tasks.

Highly proficient in Microsoft Excel for organizing, analyzing, and managing data in a virtual assistant role. Experienced in creating and maintaining spreadsheets, using formulas and functions (SUM, IF, VLOOKUP/XLOOKUP), sorting and filtering data, data validation, and basic charts for reporting. Skilled in tracking tasks, expenses, sales, inventory, and client information with accuracy and attention to detail. Efficient, organized, and reliable in handling data-sensitive tasks.

Experienced in providing professional customer support through email and chat in a remote work environment. Skilled in handling inquiries, resolving issues, processing requests, and maintaining a positive client experience

Experienced in professional email management, including inbox organization, email sorting and labeling, responding to routine inquiries, and drafting clear, client-ready messages. Skilled in managing calendars, scheduling appointments, following up on action items, and ensuring timely communication.

Proficient in Canva for creating professional and on-brand visuals to support business and marketing needs. Experienced in designing social media posts, presentations, worksheets, simple marketing materials, and digital assets. Able to follow brand guidelines, apply consistent layouts, and deliver clean, engaging designs for online use.

Skilled in online and business research to support executives, entrepreneurs, and remote teams. Experienced in market research, competitor analysis, lead research, data validation, and information gathering using reliable online sources. Able to organize findings into clear reports, spreadsheets, and summaries for easy decision-making. Proficient in handling confidential information while working independently in a remote setup.