Customer Support Specialist | Shopify, Zendesk & Gorgias

Overview

Looking for full-time work (8 hours/day)

at $7.80/hour ($1,484.80/month)

Bachelors degree

Last Active

June 5th, 2026 (15 days ago)

Member Since

December 9th, 2025

Profile Description

Customer Support Specialist | E-commerce & Service-Based Businesses
I am a Customer Support Specialist with over 7 years of experience supporting U.S.-based e-commerce and service businesses through email, chat, SMS, and phone support. I help businesses deliver professional, timely, and empathetic customer service that builds trust and long-term loyalty.
I have hands-on experience handling customer inquiries, order management, returns, refunds, shipping and tracking issues, and escalations. I’ve supported Shopify and Amazon stores and have worked with helpdesk tools such as Zendesk and Gorgias, as well as CRM systems for accurate documentation and follow-ups.
I am detail-oriented, calm under pressure, and comfortable handling high-volume inboxes, especially during peak periods. I follow SOPs carefully, communicate clearly, and escalate issues appropriately when needed.
Tools & Skills:
• Email, Live Chat, SMS & Phone Support

• Shopify & Amazon Customer Support

• Zendesk & Gorgias

• Returns, Refunds & Dispute Handling

• Order & Shipping Support

• Internal Team Coordination
Work Style & Availability:
• Reliable and responsive

• Able to work independently or with a team

• Open to long-term, full-time or part-time roles

• Comfortable working U.S. business hours
I am looking for a long-term role where I can support a growing business and contribute to a positive customer experience.