Email Management Specialist

With over 23 years of experience as an IT professional, I have developed strong expertise in troubleshooting and resolving a wide range of technical and software-related issues. My extensive background allows me to quickly diagnose problems, implement effective solutions, and ensure minimal downtime for users and systems. I take pride in providing reliable IT support, maintaining system efficiency, and continuously adapting to new technologies to meet evolving business needs.

I'm proficient in managing Microsoft 365 environments, including user account administration, Exchange, Teams, SharePoint, OneDrive, and Outlook (both desktop and online). Experienced in maintaining system security, managing access controls, and ensuring the smooth operation of communication and collaboration tools.

I'm experienced in the full lifecycle of IT asset management — from procurement and deployment to inventory control and decommissioning. Focused on optimizing resource utilization, ensuring compliance, and maintaining accurate asset records.

Knowledgeable in using Freshdesk for managing support tickets, tracking issues, and improving user support efficiency. Experienced in setting up and configuring Freshdesk from scratch, including creating workflows, automations, and customized ticketing systems to streamline IT support operations.

Knowledgeable in conducting product research for eCommerce platforms, including market trend analysis, supplier evaluation, and product sourcing. Experienced in identifying profitable products and supporting online store operations through data-driven insights.

Knowledgeable in using CapCut and Canva for producing professional visual materials such as training videos, presentations, and internal communication content user education.

Knowledgeable in using CapCut and Canva for producing professional visual materials such as training videos, presentations, and internal communication content for user education.

Hands-on experience in using Odoo Website Builder for designing, customizing, and maintaining websites. Skilled in creating responsive layouts, managing product listings, and integrating eCommerce functionalities to support business operations and enhance online presence.

Experienced in configuring, managing, and maintaining firewalls such as Sophos and pfSense to ensure secure network operations. Skilled in implementing firewall rules, VPN configurations, and network monitoring to protect systems and data from unauthorized access and threats.

Hands-on experience with Power Automate and Power Apps for developing automated workflows, optimizing business processes, and creating custom applications that improve productivity and efficiency across departments

Hands-on experience with Power Automate and Power Apps for developing automated workflows, optimizing business processes, and creating custom applications that improve productivity and efficiency across departments