Training professional with project management

Overview

Looking for full-time work (6 hours/day)

at $12.57/hour ($1,818.19/month)

Associates degree

Last Active

May 27th, 2026 (9 days ago)

Member Since

September 9th, 2025

Profile Description

I help customer support teams improve performance, reduce attrition, and build scalable training systems.
With over 20 years of experience in the BPO industry and currently serving as a Training Manager, I’ve led teams, developed onboarding and upskilling programs, and improved key metrics such as CSAT, QA scores, and agent productivity.
I specialize in:
Building structured training programs for new hires and tenured agents
Coaching team leaders and agents to improve performance
Creating QA frameworks and performance tracking systems
Supporting customer support operations to scale efficiently
I’m comfortable working with remote teams and collaborating with leadership to identify gaps and implement practical solutions.
If you’re looking for someone who can strengthen your support team and deliver measurable results, I’d be glad to help.