Jocell

Customer Service & eCommerce Support|Admin VA| Order Fulfill

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Overview

Looking for full-time work (8 hours/day)

at $3.39/hour ($640.00/month)

Bachelors degree

Last Active

June 8th, 2026 (9 days ago)

Member Since

September 4th, 2025

Profile Description

Senior Customer Service & eCommerce Support Specialist with 6+ years handling multi-channel support, order fulfillment, refunds/returns, product inquiries, and admin operations. Skilled in Salesforce, Freshdesk, Amazon/Walmart policies, Sellercloud, and Google Workspace. Detail-oriented, organized, and committed to excellent customer experience.

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I specialize in Customer Support, eCommerce Operations, and Administrative Support with over 6 years of experience working with online retail, logistics, and healthcare suppliers. I’ve supported Amazon and Walmart stores, Magento/BigCommerce shops, and private label sellers — managing order fulfillment, refunds, returns, delivery issues, product listing updates, and inventory coordination. I also communicate with vendors and suppliers for stock updates, procedures, and follow-ups.

I have handled multi-channel customer service via Email, Chat, Inbound/Outbound calls, ensuring professional tone and accurate resolutions. I consistently maintain high CSAT and fast response times.
Additionally, I create reports, SOPs, workflow guides, and product documentation to support better work efficiency. I’m detail-oriented, organized, and proactive when solving problems.
* Customer Support (Email, Chat, Phone)
* Amazon & Walmart Order Management
* Refunds, Returns, Replacements & Delivery Follow-ups
* Product Listing & Inventory Monitoring
* Admin Tasks & Data Entry
* CRM & Ticketing Tools (Salesforce, Freshdesk)
* Reporting, Documentation & Process Improvements
* Vendor / Supplier Coordination
I’m reliable, self-managed, and committed to accuracy and excellent customer experience.

I’m excited to support a company long-term and deliver consistent results.

Top Skills

Professional Services » Management Services » Administrative Management

Experience: 2 - 5 years

Direct client experience, manage data, project and profile related to business.

Customer Support » Ecommerce

Experience: 2 - 5 years

Discussing ways to improve the service by addressing sales drivers and, for the most part, purchase issues or questions. managed systems for collecting orders and product listings (SKUs, specs, and descriptions). Developed an account manual to serve as a point of reference and information source for new hires and employees. The first person to contact for additional assistance and support with escalated situations examining or cleaning up consumer surveys and comments in order to enhance the service. talking about sales drivers and, for the most part, order issues or questions to improve the service. capable of verifying insurance, scheduling client and physician appointments, and having product knowledge.