Stephanie
Technical Specialist with Zendesk, Splunk and Snowflake | Customer Support
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.17/hour ($800.00/month)
Associates degree
Last Active
June 3rd, 2026 (27 days ago)
Member Since
August 26th, 2025
Profile Description
Experienced professional with a background as a Subject Matter Expert in telecommunications, supporting production and training initiatives. Currently a Support Technical Engineer for a modern communication API, proficient in Zendesk, Splunk, and Snowflake. Skilled in onboarding and mentoring, managing client accounts, and delivering seamless customer support. Adept at problem-solving, process optimization, and fostering positive learning environments. Dedicated to quality support and operational efficiency.
Top Skills
Customer Support » Email Support
Experience: 1 - 2 years
Customer Support » Technical Support
Experience: 1 - 2 years
Experienced Support Technical Engineer specializing in modern communication APIs, with proficiency in Zendesk, Splunk, and Snowflake.
Customer Support » Customer Service
Experience: 2 - 5 years
I have gained valuable experience as a Customer Service Representative and Customer Service Associate, where I have effectively handled customer inquiries, resolved issues, and ensured a positive experience. I am skilled at communicating clearly, actively listening, and providing solutions that meet customer needs. My focus has always been on building strong relationships and delivering high-quality service to support customer satisfaction.
Other Skills
Customer Support » Chat Support
Experience: 1 - 2 years
Handled customer inquiries via live chat, including sales, troubleshooting technical issues, and explaining billing details. Provided prompt, friendly assistance to ensure customer satisfaction and promote product awareness.
Accounting » Accounts Receivable » Billing
Experience: 1 - 2 years
Assisted customers by explaining their monthly bills, including charge breakdowns, bill comparisons, and reasons for fluctuations. Clarified pro-rated charges, current bills, and arrears, ensuring customers understood their billing details and resolved any concerns efficiently.
Basic Information
- Age
- 28
- Gender
- Female
- Website
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- Address
- Tests Taken
- None
- Government ID
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