Bilingual Spanish–English Virtual Assitant | Sales & Customer Service Professi

Results-driven Customer Care Representative for Verizon with experience in billing support, plan modifications, and account management. Successfully upsold products and services, added new lines, and improved customer retention through effective communication and problem-solving.

Spanish Bilingual Appointment Setter responsible for scheduling appointments, managing calendars, and communicating with clients in both English and Spanish. Handled inbound and outbound calls, qualified leads, and ensured accurate booking of appointments. Maintained strong customer relationships through clear communication and follow-ups.

Provided virtual administrative and customer support services for clients in remote environments. Managed calendars, emails, appointment scheduling, and client communications while ensuring tasks were completed accurately and on time. Assisted with CRM updates, data entry, follow-ups, and daily administrative operations, maintaining professionalism and strong attention to detail in fast-paced settings.

Assisted in managing client accounts, achieving a 95% satisfaction rate through high-quality service. • Closed multiple deals with small business owners, contributing to revenue growth and client retention. • Supported clients with proactive communication and tailored solutions to help them thrive. • Mastered multitasking by efficiently handling multiple clients and deadlines in a fast-paced environment.

Experienced Retail Specialist at Amazon with a strong focus on product management, customer satisfaction, and sales performance. Skilled in inventory monitoring, order processing, and ensuring accurate product listings. Committed to delivering high-quality service, optimizing operations, and supporting overall business growth.