Overview
Looking for full-time work (8 hours/day)
at $0.94/hour ($179.20/month)
High school diploma
Last Active
May 23rd, 2026 (30 days ago)
Member Since
July 31st, 2025
Profile Description
Oversee the day-to-day activities of the customer service team, ensuring highquality service and meeting company standards
Provide training to new tea
ensure the team is equipped with the necessary skills and knowledge.
Generate performance reports for upper management that highlight team
performance, challenges, and areas for improvement.
Quality Assurance Specialis
Listen to recorded calls or observe live interactions between agents and
customers to evaluate performance.
Ensure agents follow company guidelines, scripts, and best practices during
interactions.
Keep accurate records of quality assessments, feedback provided, and any
coaching or training provided to agents
Top Skills
Customer Support » Customer Service
Experience: 10+ years
With over 10 years of experience in customer service, I have developed strong expertise in telephone skills and etiquette. I am well-versed in handling a wide range of customer interactions with professionalism, empathy, and efficiency—ensuring every call reflects the highest standards of customer care
Office and Administration » Quality Assurance
Experience: 1 - 2 years
For more more than 2 years, I had monitored and evaluated customer service calls, for compliance with company standards. I also had a chance to Provide constructive feedback to agents and support coaching efforts to improve performance.
Office and Administration » Team Leadership
Experience: 2 - 5 years
Other Skills
E-Commerce » Inventory Management » Auditing
Experience: 1 - 2 years
Real Estate » Photo Editing
Experience: 5 - 10 years
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
Basic Information
- Age
- 37
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Binan City, Laguna
- Tests Taken
- IQ
- Score: 112
- DISC
- Dominance: 39%
- Influence: 9%
- Steadiness: 29%
- Compliance: 23%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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