Mark

SaaS Customer Support & Technical Support VA

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $2.92/hour ($552.99/month)

Associates degree

Last Active

March 19th, 2026 (92 days ago)

Member Since

June 23rd, 2025

Profile Description

SaaS-focused Customer Support & Technical Support Virtual Assistant with hands-on experience in telco customer service, technical troubleshooting, CRM documentation, and ticket-based support. Strong background in chat and email support, handling customer issues efficiently while maintaining clear, professional communication. Experienced in fast-paced environments, quick to learn new SaaS platforms, and committed to improving customer satisfaction and retention.

Top Skills

Marketing » CRM » Salesforce

Experience: 1 - 2 years

Customer Support » Technical Support

Experience: 1 - 2 years

Customer Support » SaaS

Experience: 1 - 2 years

Other Skills

Customer Support » Sales Support » Ticket Booking

Experience: 1 - 2 years

Basic Information

Age: 24

Gender: Male

Website: Sign Up with Pro Account to View

Address: Tarlac, Tarlac

Tests Taken: IQ
Score: 127: DISC
Dominance: 26
Influence: 14
Steadiness: 30
Compliance: 30: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”