Experienced IT Support / Technical Support Representative (Tier 1) with hands-on experience providing technical assistance to users and maintaining cloud-based systems. Proficient in account management, server troubleshooting, and Microsoft 365 administration, ensuring secure and efficient IT operations. Skilled in diagnosing and resolving technical issues, managing support tickets, and delivering high-quality customer support through inbound and outbound communication channels.
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Microsoft account administration
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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