Shaun
Content Moderator - Customer Service Representative(Email and Chat) - Workforce
Overview
Looking for full-time work (8 hours/day)
at $2.97/hour ($563.20/month)
Bachelors degree
Last Active
June 11th, 2026 (7 days ago)
Member Since
June 15th, 2025
Profile Description
For the past six years, I have worked at a BPO company supporting various accounts, including customer support for a locker campaign and a retail application as a customer chat support representative, where I handled customer complaints and queries. I also worked as a content moderator reviewing user-generated content and as an annotator for an autonomous vehicle project, helping train the AV to perceive its surroundings on the road. In addition, I served as a Workforce Seat Planner, assigning seats to agents and creating floor maps for the entire company building. Using Google Sheets, I built heat maps to ensure there were no scheduling conflicts.
Top Skills
Office and Administration » Google Sheets
Experience: Less than 6 months
I worked as a temporary seat planner, developing my skills in data analysis. Utilizing tools like Google Spreadsheets.
Office and Administration » Data Entry
Experience: Less than 6 months
With 6 months of experience in Data Entry at DENR. Responsibilities include daily input of data into their mapping system and generating reports on a daily, weekly, and monthly basis.
Office and Administration » Annotating
Experience: 1 - 2 years
Office and Administration » Content Moderation
Experience: 5 - 10 years
I'm a detail-oriented professional with 6 years of experience at TaskUs, specializing in content moderation. I've handled AI-driven campaigns, dating platforms, and the Locker Campaign.
Other Skills
Customer Support » Email Support
Experience: Less than 6 months
Responsible for answering customers' concerns via email and chat, providing clear, timely, and accurate responses while maintaining a helpful and professional tone to ensure a positive user experience.
Customer Support » Chat Support
Experience: 6 months - 1 year
I handled both inbound and outbound customer chat in a professional and timely manner, assisting customers with inquiries, complaints, and service requests. By applying strong problem-solving and active listening skills, I consistently resolved customer concerns while maintaining high service quality in a fast-paced environment. I also maintained databases, ensuring data accuracy, security, and confidentiality, and adhered to all company policies and compliance standards.
Office and Administration » AI Tools » AI Automation
Experience: Less than 6 months
Office and Administration » Calendar Management
Experience: 2 - 5 years
We always utilized Google Calendar for meetings. I also use Calendar tools to track my tasks for task deadlines.
SEO » Keyword Research
Experience: Less than 6 months
I self-train myself, I watch tutorials on how to do on-page and off-page SEO. I know to basics of how to do keyword research, by searching the number of competitors for a word.
Basic Information
- Age
- 33
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- San Fernando, La Union
- Tests Taken
- IQ
- Score: 142
- DISC
- Dominance: 23
- Influence: 7
- Steadiness: 37
- Compliance: 33
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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