Drew Layoc | Network Specialist

provides assistance to users who are experiencing technical problems with software, hardware, or network systems. It involves diagnosing issues, offering solutions, guiding users through fixes, and ensuring systems run smoothly. Support can be provided in person, over the phone, or remotely.

continuously observing a computer network to track performance, detect issues, and ensure smooth operation. It involves using tools to monitor traffic, uptime, bandwidth usage, and device health, allowing IT teams to quickly identify and resolve problems like outages, slowdowns, or security threats.

provides users with assistance for technical issues and general IT-related inquiries. It acts as the first point of contact for troubleshooting problems related to software, hardware, networks, and user accounts. Helpdesk staff log, prioritize, and resolve issues or escalate them to higher-level support if needed.

diagnosing, and resolving problems within a computer network. It involves analyzing connectivity issues, hardware failures, configuration errors, or performance slowdowns to restore normal network operations quickly and efficiently.

assembling and manipulating video footage to create a polished final product. It involves cutting, arranging clips, adding transitions, effects, sound, and color correction to tell a story or convey a message effectively.

creating visual content intended for printed materials such as brochures, business cards, posters, magazines, and packaging. It involves layout design, typography, color selection, and preparing files to meet print specifications, ensuring high-quality, visually appealing results when produced physically.

involves creating and shaping audio elements for music, films, games, or other media.