Profile Summary:
Experienced and versatile Customer Service and Call Consultant with over 4 years in the BPO industry, demonstrating strong performance across customer support, sales, retention, and back-office operations. Proven ability to handle high-pressure environments while maintaining excellent service standards. With 2 years in front-line customer service, 10 months in customer retention, and 3 years in sales—including outbound campaigns—I bring a results-oriented approach focused on customer satisfaction and business growth.
Detail-oriented and organized, with additional experience in back-office support that strengthens my analytical and documentation skills. Known for my strong communication, empathy, and problem-solving abilities, I thrive in team settings and am committed to delivering positive customer experiences that drive loyalty and retention.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
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Kyle Mckenna
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